Haven Products
Our new line of compounded medicine focused on longevity, weight loss, hormone health, and sexual health. Pay directly without insurance, and get your medications delivered straight to your door.
- Care protocols designed from years of experience with LGBTQ+ patients
- Clinical-grade, FDA-approved ingredients
- Include virtual check-ins with CA-licensed board-certified providers
- No subscriptions, just pay for medications and care
- You’ll meet with a Haven provider to discuss what products you are interested in.
- If lab work is required, your provider will order the appropriate tests for you to complete. You can have those labs completed at our Los Angeles location, or at a Quest Diagnostics location near you.
- After receiving your results, your provider will design and communicate your care plan via our patient portal or (when labs aren’t required) during your consultation with them.
- We will collect payment and place the order with our partner pharmacy to ship directly to your patient's address on file.
It’s designed to work together so we can see your full health picture. The only difference will be how we collect payment on a recurring basis depending on your plan.
Payment is collected monthly via your credit card on file. Your monthly payment is determined by the product and the length of the plan you opt into. Monthly plans will automatically renew and can be canceled at any time with 30 days' written notice to help@havenhealth.care.
Your insurance cannot be used to cover the product costs themselves, but depending on your plan, we can bill your lab orders through your insurance. Note: it may be cheaper to pay cash for your lab orders through our negotiated rates vs your insurance plan.
Yes, these products and services can be paid for with your FSA/HSA dollars, but you should check with your plan administrator to confirm their specific policies and documentation requirements. Please email help@havenhealth.care if you need specific documentation for reimbursement.
They’re free! Any required virtual check-ins are included with the purchase of any product. If you need additional check-ins beyond those included in your care plan, there may be an additional charge.
Depending on your care plan, we may need to check in with you to continuously monitor and optimize your care. Our operations team will schedule your follow-up appointments once your care plan has been designed. These visits are required and included in the price of your medication.
Depending on your care plan, additional lab monitoring may be required to effectively manage your treatment. These labs are not included in the product pricing, and are offered at below-market rates.
Patients can cancel at any time with a 30-day written notice to help@havenhealth.care. Haven cannot refund medications already shipped. If your provider cancels your care plan at any point, you will not be charged, and the 30-day notice period is waived.
Orders typically take 3-5 business days to process after payment is received. Most products will ship out. Orders are sent next day or two-day express by UPS, depending on the medication.
We are unable to refund or accept returns for medication that was shipped to patients.
Depending on the type of medication, we may allow a one-time replacement purchase for lost or damaged items.
We will work with our partner pharmacy to launch an investigation with UPS and assess whether it can be replaced under our partner pharmacy's policies. Haven is not responsible for lost or stolen packages.
No problem. Instructions, needles, and wipes are provided in your shipments for products that require them.
