How can we help?

What if I’ve never used needles before?

Do you sell other strengths and formats of the products listed on your site?

What happens if my medication is lost, stolen, or damaged during shipping?

What if I damage or lose medication? Can I purchase additional medication?

Can I return or receive a refund for unused medication?

How long does shipping take?

How do I cancel or stop a treatment plan

Are there recurring labs that I need to complete?

Are there recurring check-ins?

What do my virtual check-ins cost?

Can I use my FSA/HSA dollars to pay for these products and services?

Will my insurance cover these products and lab orders?

How does payment work?

If I’m already a Haven Health patient, how will this work with my current primary care?

How does it work?

How are Haven Products different?

What are Haven Products?

How do I request new refills for my medications?

Bills

Paying with insurance

Email

Call or text

How is my data being used in internal or external research?

Do you share or sell my information?

How is my data being stored?

Will my rates be the same?

Transferring my records

What do I do first?

Records request

Changing insurance, payment, or personal information

Care planning

Paying without insurance

Medi-Cal

Medicare

Payment methods

Time of payment

My insurance isn’t currently available

Insurance we accept

Record transfer

Contacting providers outside of my visits

Labs

Cancellations, no-shows, and late arrivals

During virtual (telehealth) visits

During in person visits

Preparing for a visit

Completing your intake

Scheduling a visit