Terms and Conditions

Last Updated: June 25, 2026

BY SELECTING “CONTINUE” ON OUR “BOOK A VISIT” OR “GET STARTED IN 5 MINUTES” PAGES, ACCESSING OUR PUBLIC WEBSITE AT HAVENHEALTH.CARE, OR OTHERWISE AFFIRMATIVELY ACCEPTING THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE. YOU HEREBY GRANT AGENCY AUTHORITY TO ANY PARTY WHO CLICKS ON THE “CONTINUE” BUTTON OR OTHERWISE INDICATES ACCEPTANCE TO THESE TERMS AND CONDITIONS ON YOUR BEHALF.

ARBITRATION NOTICE: UNLESS YOU TIMELY OPT-OUT OF ARBITRATION IN ACCORDANCE WITH THESE TERMS AND CONDITIONS, YOU AGREE THAT DISPUTES BETWEEN YOU AND US OR YOU AND THE MEDICAL GROUP OR PROVIDERS ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SERVICE WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS FURTHER SET FORTH BELOW. WE EXPLAIN SOME EXCEPTIONS AND HOW YOU CAN OPT OUT OF ARBITRATION BELOW.

IF YOU HAVE A MEDICAL EMERGENCY, SEEK IN-PERSON EMERGENCY CARE IMMEDIATELY OR DIAL 911. THE SERVICE IS NOT APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS. THIS AGREEMENT IS SUBJECT TO CHANGE AS PROVIDED HEREIN.

Haven Health Group, Inc., including its subsidiaries and affiliates (collectively, “Haven,” “we,” “us,” or “our”) owns and operates the digital health platform accessible at www.havenhealth.care (the “Platform”). These Terms and Conditions (this “Agreement”) govern your access to and use of: (i) the Platform; (ii) all content available through the Platform (“Content”); (iii) any products or services Haven makes available through or in connection with the Platform; and (iv) any other websites (including Haven’s publicly accessible website at www.HavenHealth.care), applications, or digital tools owned or operated by Haven that reference or incorporate this Agreement (all of the foregoing, including the Platform and the Content, the “Service”).

Please read this Agreement carefully because it sets forth the important terms you will need to know about the Service. In this Agreement, the terms “you” and “yours” refer to the person using the Service.

‍Acceptance of Terms and Conditions

Your access to and use of the Service is subject to this Agreement, as well as all applicable laws and regulations. If you do not accept and agree to be bound by this Agreement in its entirety, you are strictly prohibited from visiting, accessing, registering with and/or using the Service or any information or Content provided through the Service, except as necessary to review this Agreement. The Service is continually under development, and we reserve the right to revise or remove any part of this Agreement or the Service in our sole discretion at any time and without prior notice to you. Any changes to this Agreement are effective upon posting to the Platform. Unless otherwise indicated, any new Content added to the Service is also subject to this Agreement upon posting to the Platform. If you disagree with this Agreement or any terms or conditions herein, your sole remedy is to discontinue your use of the Service. Your continued use after a change to this Agreement has been posted constitutes your acceptance of this Agreement as modified by such changes.

‍Your Relationship with Us

We make available to individuals who purchase or otherwise register as users of the Service (collectively the “Users”) certain products and services sold or offered by Haven or by third party medical providers, pharmacies, or other vendors via our Service. Our Service provides access to prescription fulfillment services offered by the following pharmacies: Belmar Pharma Solutions (the “Pharmacies”). We may also provide you with access to one or more of the following medical groups who provide healthcare services through the Platform (the “Medical Group”: Haven Health of California, P.C.. These medical groups employ or contract with physicians, nurses, allied health professionals, and other health professionals who offer certain healthcare services through the Platform (“Providers”). By accepting this Agreement, you acknowledge and agree that any services you receive from the Pharmacies, Medical Groups or Providers through the Platform are also subject to this Agreement, and that Pharmacies, Medical Group and Providers are third party beneficiaries of this Agreement.

Haven does not direct, supervise, or control the practice of medicine by any Medical Group or Provider. All clinical decisions — including diagnosis, treatment recommendations, and prescribing — rest solely with the Medical Group and the individual Provider treating you. You acknowledge that Haven is not a health care provider. Using the Service does not create a doctor-patient or other clinical relationship between you and Haven. Your use of the Service may, however, establish such a relationship between you and a Medical Group and/or one or more Providers. Haven similarly does not direct or control the professional services provided by the Pharmacies; each Pharmacy bears sole responsibility for its own professional services rendered through the Service.

By accepting this Agreement, you acknowledge that the Medical Group and Providers may deliver clinical communications, including visit summaries, treatment updates, and care recommendations, through the Service. Haven has no responsibility for the security or privacy of any third-party communication platforms or applications you use to receive such communications. You bear sole responsibility for monitoring and acting on all clinical messages and instructions from your Provider in a timely manner. Haven, the Medical Groups, and the Providers are not liable for any harm, injury, or loss you suffer as a result of your failure to read, respond to, or follow the guidance contained in those communications.

While you are not establishing a doctor-patient or other health care provider-patient relationship with Haven, by using the Service, you are establishing a direct customer relationship with Haven to use the Service, including the purchase of any non-prescription products or non-medical services sold directly to you by Haven via the Service. In connection with this relationship, you may provide to us, or cause to be provided to us on your behalf, personal information, including health information, that is subject to use by us in accordance with our Privacy Policy. Please refer to the “Privacy Policy” section and the “Protected Information” section below for additional information.

Privacy Policy

Haven understands the importance of confidentiality and privacy regarding your personal information. Please see our Privacy Policy for a description of how we may collect, use and disclose your personal information.

Protected Health Information

When you set up an account with Haven, you are creating a direct customer relationship with Haven that enables you to access and/or utilize the various functions of the Service as a user. As part of that relationship, you provide information to Haven, including but not limited to your name, email address, shipping address and phone number, that we may collect, use and disclose in accordance with our Privacy Policy, and that we do not consider to be “health” or “medical” information.

When you engage with certain features of the Service, you may share medical or health information that is protected under federal or state law. Haven is not a “covered entity” within the meaning of the Health Insurance Portability and Accountability Act of 1996, as amended, and its implementing regulations (collectively, “HIPAA”). Depending on how they are structured and the services they provide, some of the Labs, Pharmacies, and Medical Groups may qualify as a “covered entity” or “business associate” under HIPAA, and Haven may, in certain circumstances, act as a “business associate” of a Lab, Pharmacy, or Medical Group. Not all transactions or communications involving health information are automatically subject to HIPAA — whether HIPAA applies depends on whether the entity handling the information qualifies as a covered entity or business associate under the statute. To the extent Haven qualifies as a business associate, it will handle ’protected health information,’ as that term is defined under HIPAA, that you provide to the Labs, Pharmacies, or Medical Groups in accordance with applicable HIPAA requirements. Health or medical information you provide that is additionally protected under applicable state law (collectively with HIPAA-covered PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under our Privacy Policy. Protected Information does not include information that has been de-identified in accordance with HIPAA.

The Medical Groups and Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information. By accessing or using any part of the Service, you are acknowledging receipt of the Notice of Privacy Practices from your Medical Group and Provider(s).

By using the Service, you are agreeing that even if HIPAA does apply to Haven, the Medical Groups, the Providers, the Labs, or the Pharmacies, any information that you submit to Haven that is not intended and used solely for the provision of diagnosis and treatment by the Medical Group and Providers or prescription fulfillment by the Pharmacies or laboratory services by the Labs, is not considered Protected Information, and will only be subject to our Privacy Policy and any applicable state laws that govern the privacy and security of such information.

Payment Responsibility and Coverage Limitations

‍Haven is not enrolled with, and is not a participating provider with, any federal or state healthcare programs for the provision of any health care services or supplies. The Medical Groups are enrolled in Medicare and certain commercial insurance plans, but are not enrolled in Medicaid or Medi-Cal. To the extent that the Medical Groups, Pharmacies, or Providers may be enrolled in federal or state healthcare programs or commercial insurance plans, coverage for services and products provided or made accessible through the Service may vary and is not guaranteed. Further, to the extent that any of the Pharmacies, or Providers may be enrolled in federal or state healthcare programs, the means through which the services and products are provided or made accessible through the Service typically precludes such services and products from being covered benefits under these programs. By choosing to use the Service, you are specifically choosing to obtain products and services on a cash basis, through Medicare, or through commercial insurance options as further set forth in the Payment Acknowledgment Form. You may be solely responsible for the costs of any service or product provided to you to the extent not covered by Medicare or your commercial insurance plan.

By agreeing to use the Service, you acknowledge and agree that (1) you are explicitly choosing to obtain products and services on a cash basis, through Medicare  or through limited commercial insurance options as further set forth in the Financial Responsibility Policy.

Subscription Products and Services

Certain products and services available for purchase through the Service require that you purchase the product and/or service on an automatically renewing subscription basis. For subscription-based products and services, your payment device will be automatically charged at regular intervals as described for that product or service during the checkout process until you cancel your subscription. Your first renewal may be charged early to prevent any discontinuity in treatment. Your subsequent shipments may be charged and shipped up to two (2) days early to accommodate holidays or for other operational reasons to support continuity of treatment. We and/or the Providers may, but are not required to, perform outreach to you from time to time via the Service to request updates to your information and to facilitate ongoing subscriptions. You may cancel a subscription at any time by emailing help@havenhealth.care and directly requesting a cancellation, or by calling 213-415-2214 to cancel, or through your online account. Cancellation will take effect at the end of the current subscription period. Your subscription will automatically renew for another subscription period unless you cancel at least two (2) days before the applicable renewal processing date of your subscription. We do not offer refunds for partially used subscription periods, although we may provide refunds on a case-by-case basis in our sole and absolute discretion. We may also offer you the ability to pause your subscription for a specified period of time. If you do not cancel before the end of the pause period, charging to your payment device will resume automatically. We may change our subscription plans and prices from time to time; however, we will provide you advance notice of any price changes or changes to your subscription plans.

In order to simplify the user experience through the Service, you may only see and be required to pay a single “total” subscription price. However, if a subscription product you purchase required a consultation with a Provider and/or includes a prescription product that you fill through one of the Pharmacies, then the total price you pay includes the amounts charged for use of the Service, as well as amounts charged by the Pharmacy for the prescription drug and the amount charged by the Medical Group for the services of the Provider, as applicable, which amounts are collected on behalf of and paid to the Pharmacies and Medical Groups, respectively.

‍Prescription Products

Certain products available through the Platform require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with one of the Providers, the Provider has determined the prescription product is appropriate for you and the Provider has written a prescription.

If a Provider determines a prescription product is appropriate for you and writes a prescription, you will receive information about your options for filling the prescription. Certain prescriptions can be filled through one of the Pharmacies by using the Platform or you may fill the prescription at any pharmacy of your choice as prompted during your use of the Service or by emailing your request to help@havenhealth.care. Not all prescriptions fulfilled by the Pharmacies use child-resistant packaging and your prescription product may not be dispensed in a child-resistant container.

If you complete a consultation with a Provider and fill a prescription through one of the Pharmacies, the prescription product is shipped to you by the applicable Pharmacy and the costs associated with the prescription are included in the total charged to you by the Service. If you fill a prescription with a pharmacy other than the Pharmacies, the Service will send the prescription to your selected pharmacy, but you will be responsible for picking up or otherwise obtaining the prescription product and paying the pharmacy directly for the cost of the prescription product.

‍Prescription products available through the Platform are “Third-Party Goods and Services” as described in the Third-Party Goods and Services section of this Agreement.

Limited Use and Availability

Our Service is currently only available to individuals who are located in states in which we offer the Service, are at least eighteen (18) years of age or older, or at least the age of majority in their jurisdiction of residence, if higher than eighteen (18), and who have accepted this Agreement. By visiting, accessing, registering with or using the Service, you are (a) representing and warranting to us that you are at least eighteen (18) years of age or older or at least the age of majority in your jurisdiction of residence, if higher than eighteen (18); (b) representing and warranting to us that when you use the Service to consult with a Provider, you are located in the same state as the shipping address you provide in your account at the time that you conduct such consultation; (d) agreeing to comply with all applicable laws in visiting, accessing, registering with our using the service; and (e) agreeing that you will only use the Service for lawful purposes. Our Service is subject to state regulations and may change from time to time due to changes in applicable regulatory requirements.

In some cases, the Service may not be the most appropriate way for you to provide information to, communicate with or seek medical treatment from a healthcare provider. For example, certain medical conditions may require an in-person procedure or a healthcare provider other than your Provider, or your Provider may determine that your diagnosis and/or treatment requires an in-person office visit or are otherwise not appropriately addressed through use of the Service. In such a case, you may receive notification that you will be unable to use the Service for the particular issue you submitted with additional information regarding next steps.

Your Equipment, Connectivity, and Information Obligations

You are responsible, at your own cost and risk, for obtaining and maintaining all devices, software, and internet or mobile connectivity needed to access and use the Service, including any device with video camera capability required for telehealth visits. Any data charges, connectivity fees, or other costs imposed by your internet or mobile carrier in connection with your use of the Service are your sole responsibility. All information you submit through the Service — whether in intake forms, messages, or otherwise — must be truthful, accurate, and complete. Haven reserves the right to modify the technical requirements for accessing the Service at any time without prior notice.

Registration; User Accounts, Passwords, and Security

You are obligated to register and set up an account in the Platform in order to access the Service, and the Service is available only to Users who have registered and have been granted accounts with usernames and passwords. For purposes of clarity, information you provide to Haven in order to register and set up an account on the Platform, including name, username, email address, shipping address and phone number, are not considered Protected Information for purposes of the Protected Health Information section above. You agree to accurately maintain and update any information about yourself that you have provided to Haven, a Medical Group or its Providers, the Labs or the Pharmacies. If you do not keep such information current, or fail to submit truthful, accurate and complete information, or we have reasonable grounds to suspect as much, we have the right to suspend or terminate your account and your use of the Service. You also agree to immediately notify Haven of any unauthorized use of your username, password or any other breach of security that you become aware of involving or relating to the Service by emailing Haven at help@havenhealth.care. In addition, you agree to keep confidential your username and password and to exit from your User account at the end of each session. Haven explicitly disclaims liability for any and all losses and damages arising from your failure to comply with this section. You may not use anyone else’s account at any time.

When establishing an account, you will be required to provide a username and password or leverage a one-time passcode sent to your email for multi-factor authentication that will be used to login to your account. To help protect the privacy of data you transmit through the Service, where personally identifiable information is requested, we also use technology designed to encrypt the information that you input before it is sent to us using Secure Sockets Layer (SSL) technology or similar encryption technology. In addition, we take steps to protect the User data we collect against unauthorized access. However, you should keep in mind that the Service and our services are run on software, hardware, and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. In addition, persons with access to your computer, phone, or other mobile or other devices may be able to access the Service and information about you, including medical information, contained in the Service. It is your responsibility to affirmatively logout from your account when you are not actively using it. It is also your responsibility to secure and prevent unauthorized physical access to your computer, phone and other devices, and to protect the confidentiality of your username and password.

You must exercise caution, good sense, and sound judgment in using the Service. You are prohibited from violating, or attempting to violate, the security of the Service. Any such violations may result in criminal and/or civil penalties against you. Haven may investigate any alleged or suspected violations and if a criminal violation is suspected, Haven may cooperate with law enforcement agencies in their investigations.

Use and Ownership of the Service

The Service and the information and Content available through the Service are protected by copyright laws throughout the world. Subject to this Agreement, Haven grants you a limited, non-transferable, revocable license to access and use the Service for your personal use. Unless otherwise specified by Haven in a separate license, your right to use any of the Service or the Content is subject to this Agreement and all rights in the Service and Content are reserved by Haven. You agree that Haven and its suppliers own all rights, title and interest in the Service (including but not limited to, any computer code, themes, objects, concepts, photographs, product descriptions, blog posts, artwork, animations, sounds, musical compositions, audiovisual effects, methods of operation, moral rights, and documentation). You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Service. Haven’s stylized name and other related graphics, logos, service marks and trade names used on or in connection with the Service are the trademarks of Haven and may not be used without permission, including in connection with any third party products or services. Other trademarks, service marks and trade names that may appear on or in the Service are the property of their respective owners.

License to Information Submitted via the Service

Subject to any limitations on Protected Information described below, any information you transmit to Haven via the Service, whether by direct entry, submission, email or otherwise, including data, questions, comments, forum communications, or suggestions (collectively, “Submissions”), will, to the extent permitted under applicable law, be treated as non-confidential and non-proprietary. Subject to any applicable account settings that you select, you grant Haven a fully paid, royalty-free, perpetual, irrevocable, worldwide, royalty-free, non-exclusive and fully sublicensable right (including any moral rights) and license to use, license, distribute, reproduce, modify, adapt, publicly perform, and publicly display, Submissions (in whole or in part) for the purposes of operating and providing the Service to you and to our other users. You warrant that the holder of any worldwide intellectual property right, including moral rights, in Submissions has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license stated above. You agree that you, not Haven, are responsible for all of the Submissions that you provide to the Service. In addition to the foregoing, Haven shall have the right, in its sole discretion, to edit, duplicate, or alter the Submission in any manner for any purpose that Haven deems necessary or desirable, and you irrevocably waive any and all so-called moral rights you may have in the Submission. You further agree that you shall have no right of approval and no claim to compensation in connection with the Submission.

If a Submission you make contains Protected Information, Haven’ rights under this section with respect to the use or disclosure of such Protected Information will be limited as and to the extent required under applicable law.

Prohibited Use

You are prohibited from using or attempting to use the Service: (i) for any unlawful, unauthorized, fraudulent or malicious purpose; (ii) in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any server; (iii) in any manner that could interfere with any other party’s use and enjoyment of the Service; (iv) to gain unauthorized access to any other accounts, computer systems, or networks connected to any server or systems through hacking, password mining or any other means; (v) to access systems, data, or information not intended by Haven to be made accessible to a user; (vi) to obtain any materials, or information through any means not intentionally made available by Haven; (vii) to reverse engineer, disassemble or decompile any section or technology on the Service; or (viii) for any use other than the business purpose for which it was intended.

In addition, in connection with your use of the Service, you agree you will not: (a) upload or transmit any message, information, data, text, software or images, or other content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise unlawful with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic, or that may invade or violate another’s right of privacy or publicity; (b) create a false identity or duplicative accounts for the purpose of misleading others or impersonate any person or entity, including, without limitation, any Haven representative, or falsely state or otherwise misrepresent your affiliation with a person or entity; (c) upload or transmit any material that you do not have a right to reproduce, display or transmit under any law or under contractual or fiduciary relationships (such as nondisclosure agreements); (d) upload files that contain viruses, trojan horses, worms, time bombs, cancel-bots, corrupted files, spyware or any other similar software or programs that may damage the operation of another’s computer or property of another; (e) delete any author attributions, legal notices or proprietary designations or labels that you upload to any communication feature; (f) use the Service’s communication features in a manner that adversely affects the availability of its resources to other users (e.g., excessive shouting, use of all caps, or flooding continuous posting of repetitive text); (g) upload or transmit any unsolicited advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “phishing” or any other form of solicitation, commercial or otherwise; (h) violate any applicable local, state, national or international law; (i) upload or transmit any material that infringes any patent, trademark, service mark, trade secret, copyright or other proprietary rights of any party; (j) delete or revise any material posted by any other person or entity; (k) manipulate or otherwise display the Service by using framing, mirroring or similar navigational technology; (l) probe, scan, test the vulnerability of or breach the authentication measures of, the Service or any related networks or systems; (m) register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any party for any services or any contests, promotions or sweepstakes if you are not expressly authorized by such party to do so; (n) harvest or otherwise collect information about others, including email addresses; (o) use any robot, spider, scraper, or other automated or manual means to access the Service, or copy, download, distribute or reproduce any content or information on the Service; or (p) assist or permit any person in engaging in any of these activities.

Haven reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of the foregoing, including, without limitation, the suspension or termination of a User's access and/or account. Haven may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.

Except as may be provided in the Privacy Policy or prohibited by applicable law, Haven reserves the right, at all times, to disclose any information as Haven deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Haven’ sole discretion.

Right to Monitor

Haven reserves the right to monitor general use of the Service at any time as it deems appropriate and to remove any materials that, in Haven’ sole discretion, may be illegal, may subject Haven to liability, may violate this Agreement, or are, in the sole discretion of Haven, inconsistent with Haven’ purpose for the Service.

Third-Party Goods and Services

Parties other than Haven, including Labs, Pharmacies, Medical Groups and Providers, provide services or sell products through the Service (collectively, “Third Parties”), and Haven may also make available to you for purchase certain services, devices, items or products manufactured, distributed or sold by Third Parties (“Third-Party Goods and Services”). Your use of any Third-Party Goods and Services and any interactions with Third Parties, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such use or interactions, are solely between you and such Third Parties. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction involving Third Parties or any Third-Party Goods and Services. You are solely responsible for, and shall exercise caution, discretion, common sense and judgment in, using the Service and disclosing personal information.

You agree that Haven shall not be responsible or liable to you for any loss or damage of any sort incurred in connection with Third-Party Goods and Services or your interactions with any Third Parties. In the event of any dispute between you and any Third Party, any other User or any other entity or individual, you understand and agree that Haven is under no obligation to become involved in such dispute, and you hereby release and indemnify Haven, and its respective corporate parents, subsidiaries, and affiliates, and all of their respective contractors, directors, officers, employees, representatives, proprietors, partners, shareholders, servants, principals, agents, predecessors, successors, assigns, accountants, and attorneys (collectively, “Haven Parties”) from any and all claims, demands and/or damages (actual or consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes or the Service or the features and services therein. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

Terms of Sale

‍All products offered for sale by Haven are subject to availability and we reserve the right to impose quantity limits on any order or reject all or any part of an order without prior notice. In the event of an error, we reserve the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged. Prices for products are subject to change at any time. Promotional offers may be You are responsible for any applicable sales, use, duty, customs or other governmental taxes, levies or fees (“Taxes”) due with respect to your purchase of products or services through our Service. We will collect applicable Taxes if we determine we have a duty to collect Taxes. We will present an estimate of Taxes we collect at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual Taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates. We are not required to, and do not, collect Taxes in all states. You may have a duty to directly report and pay Taxes if we do not collect such Taxes.

From time to time, we may offer promotional pricing, discounts, or other limited-time offers (“Promotions”) on certain products and Services. All Promotions are subject to change or cancellation at any time without notice, and in our sole discretion. Haven reserves the right to revoke, modify, or terminate any Promotion for any reason, including but not limited to suspected fraud, misuse, or technical error. Promotions may be subject to additional terms and conditions, which will be disclosed at the time of the offer.

‍Only valid payment methods acceptable to us may be used to complete a purchase via the Service. You represent and warrant that you are authorized to use your designated payment method. You authorize us to charge your designated payment method for the total amount of your order (including any applicable taxes and shipping and handling charges). If your designated payment method is declined, we will attempt to process your charge until the transaction is approved. We and our third-party payment service providers may request, and may receive, updated payment card information from your payment card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, you agree we may update your account information accordingly, and will use such updated information to process payments for your future purchases and applicable subscription charges (including any applicable taxes, shipping and handling charges). Your payment card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated card information. If you wish to opt out of your payment card’s updating service, you should contact your card issuer. We are not responsible for any fees or charges that your bank or payment card issuer may apply. If your bank or card issuer reverses a charge to your payment card, we may bill your account directly and seek payment by another method including a mailed statement.

If any of the products in your order are unavailable, we will only charge the prices, Taxes and other applicable charges associated with the products that are included in the shipment. In connection with any purchase you make through the Service, you may be asked to supply certain information relevant to the transaction, including, without limitation, your payment card number and expiration date, your billing address, your shipping address, your phone number and/or your email address. By submitting such information, you grant Haven without charge the irrevocable, unencumbered, universe-wide and perpetual right to provide such information (and any updated information we receive) to third parties (e.g., payment processing companies, buyers on the Service, sellers on the Service) for the purpose of facilitating the transaction.

All credit card, debit card and other monetary transactions on or through the Service occur through online payment processing applications accessible through the Service. These online payment processing applications are provided by Haven’ third-party online payment processing vendor, NMI (“NMI”), Stripe, and Shopify. Additional information about NMI, its privacy policy and its information security measures (collectively, the “NMI Policies”) should be available on the NMI website located at https://www.nmi.com/privacy-policy/ or by contacting NMI directly. Reference is made to the NMI Policies for informational purposes only and are in no way incorporated into or made a part of this Agreement. Additional information about Stripe, its privacy policy and its information security measures (collectively, the “Stripe Policies”) should be available on the Stripe website located at https://stripe.com/privacy or by contacting Stripe directly. Reference is made to the Stripe Policies for informational purposes only and are in no way incorporated into or made a part of this Agreement. Additional information about Shopify, its privacy policy and its information security measures (collectively, the “Shopify Policies”) should be available on the Shopify website located at https://www.shopify.com/legal/privacy or by contacting Shopify directly. Reference is made to the Shopify Policies for informational purposes only and are in no way incorporated into or made a part of this Agreement. Haven’ relationship with NMI, Stripe, and Shopify, if any, is merely contractual in nature, as the parties are nothing more than third-party vendors to Haven and are in no way subject to Haven’ direction or control; thus, their relationship is not, and should not be construed as, one of fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint venturers or the like.

‍When purchasing products or Services, installment payment options may be available through certain third-party payment processing vendors. We are not responsible for installment payment options, terms, conditions, or any disputes arising from your use of their services. Please review their policies before choosing to purchase products and services through these installment payment options.

You agree to pay any shipping and handling charges, if any, shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise in writing via the Service, risk of loss or damage to a product passes to you upon delivery of the product to our designated carrier.

‍We reserve the right to remedy User issues and concerns on a case-by-case basis. We reserve the right, in our sole discretion, to resolve customer issues and concerns based on the facts and circumstances of each User.

Termination‍

Haven may terminate your use of the Service or any of our features or services at any time and for any reason without notice, including, for example, for conduct violating this Agreement, if any or all of the agreements between Haven and the Medical Groups, Labs, or Pharmacies terminate or if we discontinue the Service. The provisions of this Agreement concerning Service security, prohibited activities, copyrights, trademarks, user submissions, disclaimers, limitation of liability, arbitration and resolution of Disputes, indemnity and jurisdictional issues shall survive any such termination or any other termination of this Agreement or your relationship with Haven. You agree that if your use of the Service is terminated pursuant to this Agreement, you will not attempt to use the Service under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you will indemnify and hold all Haven Parties harmless from any and all liability that any such Haven Parties may incur with respect thereto.

Except as otherwise provided in the Privacy Policy or as required by applicable law (including any obligation to provide access to health records), we have no obligation, whether before or after the termination of your use of the Service, to return or otherwise provide to you or any third party on your behalf any Content, any information you provide to us, any information your Providers provided to us about or relating to you, or any other information that we may have that relates to you.

Disclaimers

Content and other information contained on the Service is provided by Haven as a convenience. Users relying on Content or other information from the Service do so at their own risk.

THE SERVICE IS PROVIDED ON AN “AS IS” OR “AS AVAILABLE” BASIS. ANY ACCESS TO OR USE OF THE SERVICE IS VOLUNTARY AND AT THE SOLE RISK OF THE USER. HAVEN AND EACH THIRD PARTY OFFERING PRODUCTS OR SERVICES THROUGH THE SERVICE, INCLUDING THE MEDICAL GROUPS, THE PROVIDERS, THE LABS, AND THE PHARMACIES, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, SATISFACTORY QUALITY AND FITNESS FOR PARTICULAR PURPOSE WITH REGARD TO THE SERVICE, AND WITH RESPECT TO ANY INFORMATION, CONTENT, PRODUCT, SERVICE, MERCHANDISE OR OTHER MATERIAL PROVIDED ON OR THROUGH THE SERVICE OR THE PLATFORM. HAVEN DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS OR USEFULNESS OF THE SERVICE. Haven DOES NOT WARRANT THAT THE SERVICE WILL FUNCTION WITHOUT DELAYS, DISRUPTIONS, INTERFERENCES, IMPERFECTIONS, CORRUPTION, CYBER ATTACK, VIRUSES, MALWARE, OR ANY ADVERSE INCIDENT.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HAVEN BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY AND CONSEQUENTIAL DAMAGES, PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS, OR WRONGFUL DEATH, LOSS OF DATA, LOST PROFITS, OR DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THE SERVICE, INCLUDING ANY INFORMATION AND CONTENT MADE AVAILABLE THROUGH THE SERVICE OR ANY SERVICES PERFORMED OR PRODUCTS OFFERED BY THIRD PARTIES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HAVEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. HAVEN SHALL BE LIABLE ONLY TO THE EXTENT OF ACTUAL DAMAGES INCURRED BY YOU, NOT TO EXCEED U.S. $1,000.

ANY CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE OR CONTENT MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE DATE OF THE EVENT GIVING RISE TO SUCH ACTION OCCURRED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. TO THE EXTENT THAT WE MAY NOT DISCLAIM ANY IMPLIED WARRANTY OR LIMIT ITS LIABILITIES, THE SCOPE AND DURATION OF SUCH WARRANTY AND THE EXTENT OF OUR LIABILITY WILL BE THE MINIMUM PERMITTED UNDER APPLICABLE LAW.

Indemnification

You agree to defend, indemnify, and hold Haven Parties and any Third Parties offering products or services through the Service, including the Medical Groups, Providers, Labs and Pharmacies, harmless from and against any and all suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, attorneys’ fees and litigation expenses) relating to or arising from your use of the Service, your fraud, violation of law, or willful misconduct, any breach by you of this Agreement or your violation of any rights of any other person or entity. We reserve the right to control the defense of any claim by a third party for which we are entitled to indemnification, and you agree to provide us with such cooperation as is reasonably requested by us.

Notices

Any notices to you from Haven regarding the Service or this Agreement may be made by email, a posted notice on the Service, or regular mail, in the sole discretion of Haven.

Electronic Communications

Your use of the Service — including accessing the Platform, submitting forms, or sending electronic messages to Haven, any Medical Group, or their Providers — constitutes electronic communication. By using the Service, you agree to receive communications from Haven, the Medical Groups, and Providers through electronic channels, including email, SMS text messaging, and in-platform messaging. You agree that electronic communications, agreements, notices, disclosures, and other information Haven delivers to you through the Service satisfy any applicable legal requirement that such communications be in writing. Electronic notices are deemed delivered and received as of the date and time they are transmitted.

By providing your mobile number to us, you agree to be contacted by or on behalf of Haven at the mobile number you have provided, including via phone call or text message, to receive transactional communications relating to the Service (such as to update on status or timing of appointments, and to confirm orders and use of the Service), and you recognize and acknowledge that text messaging is an inherently less secure of a method of communication and agree to receive text messages regardless of the level of security associated with them. Message and data rates may apply. For help regarding the communications, we exchange with you using your phone number, contact us directly.

Consent to receive marketing text messages, which are subject to separate consent terms, are not a condition of purchasing any of Haven’s goods and services, and you are free to opt-out at any time of marketing text messages- if you would like to stop receiving marketing text messages, you may text the word STOP in reply to any text. Note that we may confirm your opt-out by text message. If you subscribe to multiple types of text messages from us, we may unsubscribe you from the Service that most recently sent you a message or respond to your STOP message by texting you a request to identify the Service(s) you wish to stop. Keep in mind that if you stop receiving marketing text messages from us, you may not receive important and helpful information and reminders.

Haven Marketing SMS Program

The Haven Marketing SMS Program delivers updates, special offers, and helpful information about Haven directly to your mobile device. Message frequency may vary. The Haven Marketing SMS program will focus on promotions, announcements, new products, and other relevant marketing information.

You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again, or reply with START.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at help@havenhealth.care, or call 213-415-2214.

Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our Privacy Policy.

Copyright‍

It is Haven policy to terminate use of the Service by any User who repeatedly infringes copyright upon prompt notification to Haven by the copyright owner or the copyright owner’s legal agent. Without limiting the foregoing, if you believe that your work has been copied and posted on the Service in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of the location on the Service of the material that you claim is infringing; (4) your address, telephone number and e-mail address; (5) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Contact information for Haven’s Copyright Agent for notice of claims of copyright infringement is as follows: legal@havenhealth.care.

Entire Agreement

This Agreement and any other agreements Haven may post on the Service or that you and Haven may execute from to time constitute the entire agreement between Haven and you in connection with your use of the Service and supersede any prior agreements between Haven and you regarding use of the Service, including prior versions of this Agreement.

Binding Arbitration / Class Waiver

YOU AND WE EXPRESSLY AGREE THAT ANY LEGAL CLAIM, DISPUTE OR OTHER CONTROVERSY BETWEEN YOU AND US OR ANY OF THE Haven PARTIES, ANY MEDICAL GROUPS, PROVIDERS, LABS, OR PHARMACIES ARISING OUT OF OR OTHERWISE RELATING IN ANY WAY TO THE HAVEN PARTIES, THE PLATFORM, THE CONTENT OR THE SERVICE, OR ANY OTHER GOODS, SERVICES OR ADVERTISING BY HAVEN OR ANY OF THE Haven PARTIES, LABS, PHARMACIES, MEDICAL GROUPS, OR PROVIDERS, INCLUDING CONTROVERSIES RELATING TO THE APPLICABILITY, ENFORCEABILITY OR VALIDITY OF ANY PROVISION OF THIS AGREEMENT (COLLECTIVELY, “DISPUTES”), THAT IS NOT RESOLVED BY AN INFORMAL DISPUTE RESOLUTION CONFERENCE (AS DEFINED AND DESCRIBED BELOW), SHALL BE RESOLVED IN CONFIDENTIAL BINDING ARBITRATION CONDUCTED BEFORE ONE COMMERCIAL ARBITRATOR FROM THE AMERICAN ARBITRATION ASSOCIATION (“AAA”), RATHER THAN IN A COURT, AS DESCRIBED HEREIN. THE ARBITRATION WILL BE GOVERNED BY THE AAA’S CONSUMER ARBITRATION RULES AND, IF THE ARBITRATOR DEEMS THEM APPLICABLE, THE SUPPLEMENTARY PROCEDURES FOR CONSUMER RELATED DISPUTES (COLLECTIVELY, “RULES AND PROCEDURES”). YOU ACKNOWLEDGE THAT YOU ARE VOLUNTARILY AND KNOWINGLY FORFEITING YOUR RIGHT TO A TRIAL BY JURY AND TO OTHERWISE PROCEED IN A LAWSUIT IN STATE OR FEDERAL COURT, EXCEPT AS EXPRESSLY PROVIDED HEREIN. FOR PURPOSES OF THIS ARBITRATION AGREEMENT, “DISPUTE” WILL ALSO INCLUDE DISPUTES THAT AROSE OR INVOLVE FACTS OCCURRING BEFORE THE EXISTENCE OF THIS OR ANY PRIOR VERSIONS OF THE TERMS AND CONDITIONS AS WELL AS CLAIMS THAT MAY ARISE AFTER THE TERMINATION OF THESE TERMS AND CONDITIONS.

In the event a Dispute arises between us, we are committed to working with you to reach a reasonable resolution. You and we agree that good faith informal efforts to resolve Disputes can result in a prompt, low‐cost and mutually beneficial outcome. You and we therefore agree that before either party commences arbitration against the other (or initiates an action in small claims court if a party so elects), we will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you will also participate in the conference.

The party initiating a Dispute must give notice to the other party in writing of its intent to initiate an Informal Dispute Resolution Conference (“Notice”), which shall occur within forty-five (45) days after the other party receives such Notice, unless an extension is mutually agreed upon by the parties. Notice to us that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to legal@havenhealth.care or regular mail to our mailbox at: Haven Health Group, Inc. 6221 Wilshire Blvd, Suite 216, Los Angeles, CA 90048, ATTN: Michael Piscadlo. The Notice must include: (1) your name, telephone number, mailing address, e‐mail address associated with your account (if you have one); (2) the name, telephone number, mailing address and e‐mail address of your counsel, if any; and (3) a description of your Dispute. We will provide notice to your address on file. The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms represents multiple users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree.

If you and we are unable to resolve a Dispute within thirty (30) days after the applicable Informal Dispute Resolution Conference, either party may commence arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual.

Payment of arbitration costs will be governed by the AAA’s fee schedule. Each party agrees to pay its own attorneys’ fees and expenses unless there is a governing statutory provision that requires the prevailing party to be paid attorneys’ fees and expenses.

The arbitration shall be conducted in Los Angeles, California, except that, in the event Los Angeles, California is not within one hundred (100) miles of your residence, the arbitration may be conducted within one hundred (100) miles of your residence, unless the parties agree otherwise in writing. The arbitrator’s award shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. These Terms and Conditions evidence a transaction involving interstate commerce; and notwithstanding any other provision herein with respect to the applicable substantive law, the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this Arbitration Agreement and any arbitration proceedings.

For more information on AAA, its Rules and Procedures, and how to file an arbitration claim, you may call AAA at 800-778-7879 or visit the AAA website at https://www.adr.org.

Notwithstanding anything to the contrary herein, to the extent the Dispute arises from: (a) a violation of either party’s intellectual property rights in any manner; and/or (b) any claim related to, or arising from, allegations of theft, piracy, unauthorized use or a violation of the Computer Fraud and Abuse Act; then you and the applicable Haven Party agree that a party may seek injunctive remedies (or an equivalent type of urgent legal relief) in a state or federal court in Los Angeles, California, and both parties agree to submit to the personal jurisdiction of such courts in connection with such proceedings. In addition to the foregoing, either you or we may assert an individual action in small claims court for Disputes that are within the scope of such court’s jurisdiction in lieu of arbitration as long as such action remains in such court and advances only on an individual (non-class, non-representative) basis.

YOU AND WE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and we are instead electing that all Disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified otherwise herein. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

YOU AND WE AGREE THAT, EXCEPT AS SPECIFIED HEREIN, ALL DISPUTES SUBJECT TO ARBITRATION UNDER THIS AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE OR REPRESENTATIVE BASIS. NO PARTY MAY BRING ANY CLAIM SUBJECT TO ARBITRATION PURSUANT TO THIS AGREEMENT AS A PRIVATE ATTORNEY GENERAL, IN A REPRESENTATIVE CAPACITY, OR AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS PROCEEDING. THE CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE JOINED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. NO ARBITRATION SHALL BE CONSOLIDATED OR JOINED WITH ANY OTHER ARBITRATION EXCEPT AS SPECIFIED HEREIN. THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). If a court decides by means of a final decision, not subject to any further appeal or recourse, that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim or request for relief, then such claim or request for relief (and only that claim or request for relief) shall be severed from the arbitration and may be brought exclusively in the state or federal courts located in Los Angeles, California, subject to the parties’ respective rights to appeal the decision. All other claims or requests for relief shall be arbitrated. The parties agree that any claims or requests for relief that are severed from an arbitration may not proceed in litigation and shall be stayed until all claims between the parties remaining in arbitration are finally resolved. The parties agree to submit to the personal jurisdiction of the federal and state courts located in Los Angeles, California for purposes of resolving any claims or requests for relief severed from arbitration pursuant to this paragraph. This subsection does not prevent you or us from participating in a class-wide settlement of claims.

To increase the efficiency of administration and resolution of arbitrations, you and we agree that in the event that there are one hundred (100) or more individual arbitrations of a substantially similar nature filed against us by or with the assistance of the same law firm, group of law firms, or organizations, within a thirty (30) day period (or as soon as possible thereafter), the AAA shall (1) administer the arbitration demands in batches of one hundred (100) arbitrations per batch (plus, to the extent there are less than one hundred (100) arbitrations left over after the batching described above, a final batch consisting of the remaining arbitrations); (2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch as a single consolidated arbitration with one set of filing and administrative fees due per side per batch, one procedural calendar, one hearing (if any) in a place to be determined by the arbitrator, and one final award (“Batch Arbitration”).

All parties agree that arbitrations are of a “substantially similar nature” if they arise out of or relate to the same event, act, omission, practice or factual scenario and raise the same or similar legal issues and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise the AAA, and the AAA shall appoint a sole standing arbitrator to determine the applicability of the Batch Arbitration process (“Administrative Arbitrator”). In an effort to expedite resolution of any such dispute by the Administrative Arbitrator, the parties agree the Administrative Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Administrative Arbitrator’s fees shall be paid by us.

You and we agree to cooperate in good faith with the AAA to implement the Batch Arbitration process including the payment of single filing and administrative fees for batches of arbitrations, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings. This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective and/or mass arbitration or action of any kind, or arbitration involving joint or consolidated claims under any circumstances, except as expressly set forth in this provision.

You can opt out of the provisions of this Arbitration agreement that require the arbitration of Disputes within thirty (30) days of the date that you first agree to any version of this Agreement that requires arbitration of disputes with Haven or any of the Haven Parties, Medical Groups, Labs, or Pharmacies. To opt out, you must send your name, residence address, and email address together with a clear statement that you want to opt out of the requirement to arbitrate disputes with the applicable party to: Haven Health Group, Inc.,  6221 Wilshire Blvd, Suite 216, Los Angeles, CA 90048, ATTN: Michael Piscadlo Arbitration Opt-Out. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us or any other Haven Parties.

Before you commence arbitration of a Dispute, you must provide us with a written Notice of Dispute that includes your name, residence address, username (if applicable) and email address associated with your User account (if applicable), a detailed description of the Dispute, and the relief you seek. Before we commence arbitration of a Dispute against you, we will provide a written Notice of Dispute to you with a detailed description of the Dispute and the relief we seek. Any Notice of Dispute you send to us should be mailed to Haven Health Group, Inc., 6221 Wilshire Blvd, Suite 216, Los Angeles, CA 90048, ATTN: Michael Piscadlo  Dispute Notice. Notwithstanding anything to the contrary in this Agreement, if we make any future material modification to any provisions of this Agreement that govern the arbitration or resolution of Disputes, such changes will not apply to any Dispute between you and us for which either party had previously provided a written Notice of Dispute to the other in accordance with this paragraph. Further, if we make any future material changes to the provisions of this Agreement that govern the arbitration or resolution of Disputes, you may reject such changes by sending a written notice of your rejection decision to us at Haven Health Group, Inc. 6221 Wilshire Blvd, Suite 216, Los Angeles, CA 90048, ATTN: Michael Piscadlo Arbitration Opt-Out within 30 days of the effective date of such modifications. Changes to this Arbitration Agreement do not provide you with a new opportunity to opt out of the Arbitration Agreement if you have previously agreed to a version of these Terms and Conditions and did not validly opt out of arbitration. If you reject any change or update to this Arbitration Agreement, and you were bound by an existing agreement to arbitrate Disputes, the provisions of this Arbitration Agreement as of the date you first accepted the Terms and Conditions (or accepted any subsequent changes to these Terms and Conditions) remain in full force and effect. We will continue to honor any valid opt outs of the Arbitration Agreement that you made to a prior version of these Terms and Conditions.

Except as provided above, if any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect.

Governing Law; Venue; Severability of Provisions

This Service is controlled and operated by Haven from our offices within California. Those who choose to access the Service from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent applicable. Access to the Service from jurisdictions where the contents of the Service are illegal or penalized is prohibited.

The validity, interpretation, construction and performance of this Agreement will be governed by the laws of the State of California, without regard to any conflicts of law provisions.

All parts of this Agreement apply to the maximum extent permitted by law. Our failure to enforce any provision of this Agreement will not constitute a waiver of such right. We both agree that if we cannot enforce a part of this Agreement as written, then that part will be replaced with terms that most closely match the intent of the unenforceable part to the extent permitted by law. Except as otherwise provided in this Agreement, the invalidity of part of this Agreement will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience and do not have any force or effect.

No Agency Relationship

Neither this Agreement, nor any Content, materials or features of the Service create any partnership, joint venture, employment, or other agency relationship between you and Haven, the Medical Groups, the Providers, the Labs or the Pharmacies. You may not enter into any contract on our behalf or bind us in any way.

Assignment

You may not assign any of your rights under this Agreement, and any such attempt will be null and void. Haven may, in its sole discretion, assign or transfer, without further consent or notification, this Agreement or any or all of the contractual rights and obligations pursuant to this Agreement, in whole or in part, to any affiliate of Haven or to a third party in the event that some or all of the business of Haven is transferred to such other third party by way of merger, sale of its assets or otherwise.

Third Party Beneficiaries

Any use of third-party software provided in connection with the Service, or any Third-Party Goods and Services accessed or used in connection with the Service, will be governed by the applicable third-party’s license or terms of use, if any, and if there is no such license or terms of use, by this Agreement. In addition to this Agreement, your use of the Service must comply with all applicable third party terms of agreement, if any.

Except for the foregoing or as otherwise specifically set forth in this Agreement, including with respect to the indemnification obligations contained herein in favor of Haven, the Medical Groups, the Pharmacies, the Labs, and the Providers and the agreement to arbitration, we hereby expressly agree that there is no intent by either party to create or establish third party beneficiary status rights or their equivalent in any other referenced individual, subcontractor or third party, and, except as specifically set forth in this Agreement, that no third party shall have any right to enforce any right or enjoy any benefit that is created or established under this Agreement.

Haven is committed to ensuring that its digital platform is welcoming and usable for all patients, including those with disabilities. We work to design and maintain the Service in a manner consistent with applicable web accessibility standards and laws, so that every user — regardless of ability, assistive technology, or device preference — can access the care and information they need.

If any part of the Service is difficult to access or use, please contact us and we will do our best to provide the information or support you need in a format that works for you. Our team is available Monday through Friday, 9am–4pm PST. You can reach us at:

Email: legal@havenhealth.care

Phone: 213-415-2214

As part of using our website, we encourage you to review our Terms of Conditions, which include important information about how any disputes may be resolved regarding your use of our site.

We welcome your feedback at all times, and hope that you reach out to us with your suggestions on how we can improve the accessibility of our site. Your input helps us continue to make our online experience better for everyone and not just a one-size-fits all approach to healthcare.

Contacting Us

If you have any questions or concerns about this Agreement, please contact us by email at help@havenhealth.care. We will attempt to respond to your questions or concerns promptly after we receive them.

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Effective Date: 01/05/2026

INTRODUCTION

By signing and submitting your patient intake, you (“Patient,” “you,” or “your”) agree to be bound by these Terms and Conditions and acknowledge that you have read, understood, and agree to comply with all provisions herein. These Terms and Conditions govern your relationship with Haven Health Group, Inc. (“Haven,” “we,” “our,” or “us”) and all healthcare services provided by Haven.

SECTION 1: HIPAA NOTICE OF PRIVACY PRACTICES ACKNOWLEDGMENT

Haven has provided you with our Notice of Privacy Practices, which describes how your medical information may be used and disclosed by Haven and your rights regarding your protected health information pursuant to 45 CFR Part 164. By signing below, you acknowledge that you have received Haven’s Notice of Privacy Practices and have had the opportunity to review it. You understand that Haven may amend the Notice of Privacy Practices at any time and that the current version will be made available upon request and will be posted at Haven’s offices and on our website. You further understand that your protected health information will be used and disclosed in accordance with applicable federal and state privacy laws.

SECTION 2: CONSENT TO TREAT

You hereby consent to and authorize Haven and its physicians, nurse practitioners, physician assistants, and other healthcare providers to provide medical care, treatment, and services to you as they deem necessary and appropriate. This consent includes examinations, diagnostic procedures, laboratory tests, imaging studies, therapeutic procedures, medications, and any other medically necessary treatments. You acknowledge and understand that the practice of medicine is not an exact science and that no guarantees have been made to you regarding the outcome of any treatment or procedure. You consent to the participation of supervised residents, medical students, physician assistant students, nurse practitioner students, and other trainees in your care under the appropriate supervision of licensed providers. You understand that you have the right to refuse any recommended treatment, procedure, or medication, and you acknowledge that such refusal may affect your health and treatment outcomes. This consent shall remain valid for all future visits and treatment at Haven unless you revoke it in writing.

SECTION 3: FINANCIAL RESPONSIBILITY

You acknowledge and agree that you are financially responsible for all charges incurred for services provided by Haven that are not covered by your insurance or other third-party payor. You agree to pay all applicable co-payments, co-insurance amounts, and deductibles at the time services are rendered. You are responsible for paying all outstanding balances within thirty (30) days of the statement date. You authorize Haven to bill your insurance carrier on your behalf and assign insurance benefits directly to Haven; however, you remain ultimately responsible for all charges if your insurance carrier denies payment for any reason. Haven reserves the right to charge interest at a rate of one and one-half percent (1.5%) per month (or the maximum rate allowed by California law, whichever is less) on all balances that remain unpaid after sixty (60) days from the statement date. You authorize Haven to use collection agencies to collect unpaid balances and agree to pay all reasonable collection costs and attorneys’ fees incurred by Haven to the extent permitted by applicable law. Haven reserves the right to require payment in full at the time of service or require deposits for patients who are uninsured or have outstanding balances. You authorize Haven to keep your credit card information on file and to charge your card for services rendered, provided that Haven will provide advance notice for charges exceeding $1,000 USD.

SECTION 4: PATIENT RIGHTS AND RESPONSIBILITIES

Patient Rights. You have the right to: (a) receive respectful and considerate care from Haven’s staff and providers; (b) privacy and confidentiality of your medical information in accordance with applicable laws; (c) receive information about your diagnosis, treatment options, and prognosis in terms you can understand; (d) participate in decisions about your care and treatment; (e) refuse treatment (understanding the consequences of such refusal); (f) review your medical records in accordance with California and federal law; (g) be informed of Haven’s policies and procedures that affect your care; and (h) file complaints regarding your care without fear of retaliation or discrimination.

Patient Responsibilities. You agree to: (a) provide accurate, complete, and honest information about your health history, current medications, and any changes in your condition; (b) inform your healthcare providers promptly of any changes in your condition or any concerns you may have; (c) follow treatment plans and instructions provided by your healthcare providers, or inform them if you are unable or unwilling to comply; (d) keep scheduled appointments or provide timely notice of cancellation; (e) treat all Haven staff, providers, and other patients with respect and courtesy; (f) comply with Haven’s policies and procedures; (g) provide accurate insurance and contact information and notify Haven promptly of any changes; and (h) fulfill your financial obligations promptly.

SECTION 5: TELEHEALTH CONSENT

Telehealth services, as defined by California Business and Professions Code Section 2290.5, include the delivery of healthcare services through the use of information and communication technologies, including video conferencing, audio-only communication, store-and-forward technologies, and other electronic means. You consent to receive healthcare services from Haven via telehealth platforms when deemed appropriate by your provider. You understand the potential benefits of telehealth, including increased access to care, convenience, and reduced travel time and costs. You also understand the potential risks of telehealth, including but not limited to: technology failures that may interrupt or degrade the quality of communication; reduced ability for your provider to perform physical examinations; potential for misdiagnosis due to limitations in remote assessment; and security risks despite encryption and other protective measures. You agree that you are responsible for ensuring a private location for telehealth visits and for having adequate technology and internet connectivity. You retain the right to withdraw your consent to telehealth services and request an in-person visit at any time. You understand that telehealth may not be appropriate for all medical conditions and that your provider retains the discretion to require in-person visits when clinically indicated. You acknowledge that telehealth visits will be billed at the same rates as in-person visits unless otherwise specified by Haven. Haven reserves the right to discontinue telehealth services if technology is inadequate or if you are non-compliant with telehealth protocols. You consent to the recording of telehealth sessions for medical record purposes, and you will be notified if any session is being recorded.

SECTION 6: CONSENT FOR HAVEN’S USE OF AI TOOLS

You acknowledge and consent to Haven’s use of artificial intelligence (AI) and machine learning tools to assist in clinical decision support, administrative functions, medical documentation, appointment scheduling, and patient communications. You understand that AI tools are used to supplement, not replace, the clinical judgment and decision-making of Haven’s healthcare providers. All AI-generated recommendations, analyses, or outputs are reviewed and validated by qualified healthcare professionals before being acted upon in your care. You specifically consent to Haven’s use of AI for: transcription and medical documentation; clinical decision support and diagnostic assistance; appointment scheduling and automated reminders; patient portal communications and chatbots; billing and coding assistance; and care coordination activities. You understand that AI systems may process your protected health information in accordance with HIPAA regulations and Haven’s Notice of Privacy Practices. Haven commits to using only AI vendors that comply with HIPAA requirements and maintain appropriate Business Associate Agreements. You have the right to request information about specific AI tools used in your care. Haven shall not be liable for errors in AI tool outputs where Haven has exercised reasonable professional judgment in reviewing and acting upon such outputs.

SECTION 7: PATIENT CODE OF CONDUCT

You agree to treat all Haven staff, healthcare providers, and other patients with respect and courtesy at all times. You agree that you will not engage in harassment, threats, violence, abusive language, discriminatory conduct, or any other behavior that creates an unsafe or uncomfortable environment. You agree not to possess weapons of any kind on Haven’s premises. You agree to comply with all instructions from Haven staff regarding safety protocols, operational procedures, and facility policies. You agree not to record, photograph, or video Haven staff or other patients without their express written consent. Haven reserves the right to terminate the physician-patient relationship for violations of this code of conduct, with appropriate notice as required by law, except in emergency situations. Haven reserves the right to refuse non-emergency services if your behavior is disruptive, threatening, or non-compliant with this code of conduct. Haven reserves the right to involve law enforcement if your behavior poses a safety risk to staff, providers, or other patients.

SECTION 8: CANCELLATION AND NO-SHOW FEE AGREEMENT

You agree to provide at least twenty-four (24) hours advance notice for any appointment cancellation or rescheduling request. You will be charged a no-show fee of $150 for standard appointments, or $150 for specialist consultations or extended appointments, if you miss a scheduled appointment without providing twenty-four (24) hours notice. You will be charged a late cancellation fee of $150 if you cancel an appointment with less than twenty-four (24) hours notice. These fees are not billable to insurance and are your sole financial responsibility. Repeated no-shows (three or more within a twelve-month period) may result in dismissal from the practice with appropriate notice. Haven may, in its sole discretion, waive these fees for documented medical emergencies or other extraordinary circumstances. You acknowledge that missed appointments prevent other patients from receiving timely medical care and result in inefficient use of healthcare resources.

SECTION 9: CONSENT TO CONTACT VIA EMAIL OR TEXT

You consent to Haven contacting you via email and telephone at the contact information you have provided. Such communications may include appointment reminders and confirmations, billing notices, prescription notifications, patient service communications, wellness reminders, and patient satisfaction surveys. You acknowledge that email is not a completely secure form of communication and assume the risk that such communications may be intercepted by unauthorized parties. You are responsible for notifying Haven immediately of any changes to your contact information. You may opt out of non-essential email communications by following the unsubscribe instructions provided in such communications; however, Haven reserves the right to contact you regarding treatment-related matters, appointment scheduling, and billing communications.

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Haven Health Group, Inc. (“Haven Health”) at the number provided. These messages may include appointment reminders and confirmations, billing notices, prescription updates, patient service communications, wellness reminders, surveys, and occasional promotional or informational messages.

Message frequency varies.
Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP.

Carriers are not liable for delayed or undelivered messages.

For more information about how we collect, use, and protect your personal information, please review our Privacy Policy at: https://www.havenhealth.care/privacy

SECTION 10: CONSENT TO REQUEST RECORDS FOR TRANSFER

If you have indicated that you wish to transfer medical records from prior healthcare providers, you hereby authorize Haven to request and obtain such medical records on your behalf from the providers you have identified or, if selected, from all of your prior healthcare providers. This authorization shall remain valid for twelve (12) months from the date of your signature below. You may revoke this authorization in writing at any time, although such revocation will not affect records already requested or obtained prior to Haven’s receipt of your written revocation. You understand that your prior healthcare providers may charge fees for copying and transferring medical records, and you agree that you are responsible for paying such fees. You authorize Haven to disclose the minimum necessary information about you to your prior providers to facilitate the identification and transfer of your medical records.

SECTION 11: DATA USAGE AND PRIVACY

Haven is committed to protecting your personal and health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), the California Confidentiality of Medical Information Act (Civil Code Section 56 et seq.), and the California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA). Haven will use and disclose your protected health information only for the following purposes: treatment, payment, healthcare operations, as required by law, and with your written authorization. Haven may de-identify your health information in accordance with HIPAA standards and use such de-identified information for research, quality improvement, population health analytics, and other lawful business purposes without obtaining additional consent from you. Under the CCPA/CPRA, you have the right to know what personal information Haven collects about you, the right to request deletion of your personal information (subject to medical record retention requirements), the right to opt-out of the sale of your personal information (Haven does not sell personal information), and the right to non-discrimination for exercising your privacy rights. Haven will retain your medical records in accordance with California law, which requires retention for a minimum of seven (7) years for adult patients and longer periods for minor patients. Haven will make disclosures of your information to third parties only as permitted by applicable law or with your written authorization. Haven reserves the right to use aggregated, de-identified patient data for operational improvements, clinical research, quality assessment, and healthcare analytics.

SECTION 12: GENERAL PROVISIONS

Entire Agreement. These Terms and Conditions, together with Haven’s Notice of Privacy Practices and any specific consent forms you may sign, constitute the entire agreement between you and Haven regarding the subject matter hereof and supersede all prior agreements and understandings.

Severability. If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Amendment. Haven may amend these Terms and Conditions at any time by providing notice to you. Your continued receipt of treatment from Haven after such notice shall constitute your acceptance of the amended terms.

Governing Law. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California.

Dispute Resolution. Any disputes arising out of or relating to these Terms and Conditions or your care at Haven must first be addressed through good faith negotiations. If such negotiations fail to resolve the dispute within sixty (60) days, any remaining disputes (excluding small claims court matters) shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the county in California where Haven’s primary office is located. YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTION LAWSUITS.

Assignment. You may not assign your rights under these Terms and Conditions. Haven may assign its rights and obligations to successor entities or affiliates.

No Waiver. Haven’s failure to enforce any provision of these Terms and Conditions shall not be deemed a waiver of such provision or Haven’s right to enforce it in the future.

PATIENT (OR AUTHORIZED REPRESENTATIVE) ACKNOWLEDGMENT

By signing and submitting my patient intake, I acknowledge that I have read, understood, and agree to be bound by these Terms and Conditions. I confirm that I have received a copy of these Terms and Conditions and Haven’s Notice of Privacy Practices.

Contact Us

You may contact us in connection with this Policy at the following:

Haven Health
Email: legal@havenhealth.care
Attn: Michael Piscadlo
6221 Wilshire Blvd, Suite 216
Los Angeles, CA 90048

Privacy Policy

Last Updated: June 25, 2026

This Privacy Policy (the “Policy”) of Haven Health Group, Inc. and its subsidiaries (collectively, “Haven” and/or “we/us/our”) explains what information we collect, how information that identifies, relates to, describes, is reasonably capable of being associated with, or may reasonably identify you (“Personal Information”) is collected, how we use that Personal Information, what Personal Information is shared with whom, and how we protect your Personal Information when you use our non-clinical products and services, offered through a suite of online technology including our website (www.HavenHealth.care), mobile-enabled features, communications, and related online services (collectively, the “Non-clinical Services”). It is Haven’s policy to respect your privacy and comply with all applicable laws and regulations regarding any Personal Information we may collect about you. The law in some jurisdictions may provide you with additional rights regarding our use of Personal Information.

This Policy is incorporated by our Terms and Conditions, which may apply to your use of Non-clinical Services and other services. You should regularly check the Policy for changes. We will endeavor to inform you of material changes to the Policy that affect our privacy practices by the email we have on record.

This Policy applies to Personal Information collected through the Non-clinical Services and does not apply to the collection, use, and disclosure of your protected health information by Haven or its affiliated professional providers when they act as covered entities or business associates under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Please see the applicable Notice of Privacy Practices for more information about how Haven collects, uses, and discloses your protected health information under HIPAA. If there is a conflict between this Policy and our Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices will govern.

Information We Collect

Personal Information we collect includes information (i) you knowingly and actively provide us directly, (ii) automatically sent by your devices or generated when you use the Non-clinical Services, and (iii) obtained from third parties, such as service providers, business partners, advertising or analytics partners, payment processors, communications providers, and publicly available sources. We may retain your Personal Information as described in this Policy unless you request that we remove it and deletion is required by applicable law.

For example, information that you provide to us includes, but is not limited to: identifiers and contact information; demographic information; account registration information, usernames, passwords, security questions, and other access credentials; transaction, billing, insurance, payment card, bank account, and other payment information; communications, user contributions, survey responses, reviews, messages, and other content you submit through the Non-clinical Services; preferences and consent records; and any other information you choose to provide.

Information we collect automatically includes, but is not limited to, usage data, device data, log data, IP address, operating system, browser type, mobile device identifiers, referring and exit pages, pages viewed, links clicked, searches, features used, error information, approximate location inferred from IP address, date and time of use, and inferences we may derive from your interactions with the Non-clinical Services.

Third-parties such as our business partners and service providers may also collect information when you use our Non-clinical Services or provide information to us about you. Some content or applications on the website, including advertisements, analytics tools, pixels, software development kits, social media features, and embedded content, are served by third parties including advertisers, analytics providers, service and content providers, application providers, communications providers, and payment processors or financial institutions. These third parties may use cookies alone or in conjunction with web beacons, pixels, tags, scripts, local storage, device identifiers, or other tracking technologies to collect information about you when you use our website or Non-clinical Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third-parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Text Messaging Privacy‍

If you opt in to receive SMS/text messages from Haven, we may collect and store information related to your mobile number, messaging consent status, and communication preferences.

SMS/text messaging originator opt-in data and consent are not shared with any third parties, affiliates, or non-affiliates for marketing purposes, excluding aggregators and providers of the Text Message services.

Log Data

When you use our Non-clinical Services, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (“IP”) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Cookies

Cookies are files with small pieces of data that are used to identify your computer as you use a network. Specific cookies are used to identify specific users and improve their web browsing experience. Data stored in a cookie is created by the server upon your connection. This data is labeled with an ID unique to you and your computer. When the cookie is exchanged between your computer and the network server, the server reads the ID and knows what information to specifically serve you. The Non-clinical Services use these “cookies,” web beacons, pixels, tags, scripts, local storage, and similar tracking technologies to collect information, remember preferences, authenticate users, measure performance, analyze traffic, prevent fraud, improve our Non-clinical Services, and support advertising or marketing where permitted by law. You have the option to either accept or refuse cookies through your browser or device settings, but disabling cookies may affect Service functionality.

Tracking Technologies and Protected Health Information. We use third-party analytics, advertising, and other tracking technologies only on the public, non-authenticated portions of our website and Non-clinical Services. We do not deploy third-party advertising or analytics trackers that disclose protected health information ("PHI") on authenticated patient portals, scheduling, intake, or other pages through which PHI is collected or displayed, except pursuant to a business associate agreement or as otherwise permitted under HIPAA. Where a tracking technology vendor receives information governed by HIPAA, we enter into a business associate agreement with that vendor.

How We Use Your Information

We use your Personal Information that we collect through the Non-clinical Services for the purposes described below and as otherwise permitted by applicable law:

• To Operate and Maintain the Non-clinical Services. This includes providing, operating, maintaining, personalizing, and improving the Non-clinical Services; creating and administering accounts; authenticating users; fulfilling your requests; providing products, services, information, feedback, and instruction; scheduling and supporting services; processing transactions; billing and collection; and providing customer support.

• To Communicate With You. We may communicate with you about your account, transactions, appointments, requested services, notices, account notices, security alerts, updates, administrative messages, or our relationship. We may also contact you about this Policy. This also includes responding to your feedback, requests for quotes, or requests for more information.

• To Improve Our Non-clinical Services. We may use your Personal Information to make our Non-clinical Services better. We may also use your Personal Information to customize your experience with us.

• ‍To Understand Your Interests. For example, we may use your Personal Information to better understand what features in our Non-clinical Services interest you.

• For Online Marketing Purposes, including Targeted Advertising. We might use your Personal Information to serve you ads, emails, or other content about our products and services, including new features or services that we develop in the future. These might be third-party offers for tools, products, or services that we think you might find interesting. We and our partners may engage in interest-based advertising, or targeted advertising, using data and Personal Information gathered across multiple websites, devices, or other platforms.

• ‍To Send Promotional Communications to You. This includes surveys, promotions, and marketing emails.

• ‍For Security and Legal Purposes. This includes protecting us and the consumers who use our Non-clinical Services; detecting, investigating, and preventing fraud, security incidents, or misuse; complying with legal, regulatory, and professional obligations; and protecting our Non-clinical Services, including this website.

• ‍With Consent or As Otherwise Permitted By Law or As We May Notify You. We may use your Personal Information for additional purposes with your consent, at your direction, or as otherwise disclosed when the information is collected.

How We Share Your Information

We may share your Personal Information in the following ways:

• With Our Service Providers and Payment Processors. We may share your Personal Information with third-parties who perform services on our behalf. For example, this may include hosting providers, analytics providers, customer support providers, communications vendors, payment processors, financial institutions, billing and collections vendors, companies that send emails or text messages on our behalf, fraud prevention providers, professional advisers, or other operating systems or platforms that help us run our Non-clinical Services.

• ‍With Data Analytics Providers for Targeted Advertising. Third-party data analytics providers may collect Personal Information about users over time and across different websites, applications, and devices for the purposes of targeted advertising. Third-party data analytics providers may also collect Personal Information in this way on our website. These practices may be considered a “sale” of Personal Information under some state laws.

• ‍With Our Business Partners. For example, this may include a company that co-sponsors a promotion, supports our products or services, integrates with the Non-clinical Services, or provides benefits, features, content, or offers that you request or choose to access.

• ‍With Any Successors to All or Part of Our Business or One of Our Brands. For example, if we assess or actually merge with, acquire or are acquired by, or sell a brand or part of its business to another business entity. This may include an asset sale, corporate reorganization, or other change of control, potentially involving the bankruptcy process. We may transfer our customer information, which may include your Personal Information, as part of such a transaction or as a stand-alone asset, as permitted by applicable law.

• ‍To Comply with the Laws or Regulations; Protect Rights, Safety, and Security. For example, this could include responding to a court order, subpoena, law enforcement request, regulatory inquiry, or other legal process. It could also include sharing Personal Information if requested by a government agency or investigatory body. We might share Personal Information within the context of protecting or assessing our Own legal rights, such as with third-party accountants or outside legal counsel. We might share Personal Information to collect amounts owed; detect, investigate, or prevent fraud, abuse, security incidents, or illegal activity; or protect the rights, privacy, safety, or property of ourselves, our employees and personnel associated with us, our business partners, or you.

• With Your Direction; Aggregate or Deidentified Information. We may disclose Personal Information when you direct us or consent to the disclosure, including when you use the Non-clinical Services to communicate with another person or connect to a third-party service. We may also disclose information that has been aggregated, deidentified, or otherwise cannot reasonably be used to identify you, and we will maintain and use deidentified information in deidentified form except as permitted by law.

Consent to Receive Communications

You agree that Haven Health may contact You using the Personal Information you provide, including electronically, for appointment reminders, confirmation emails, questions about scheduling or services, and health team communications. You may opt out of promotional emails by using the unsubscribe link or instructions in those messages, and You may opt out of promotional or non-essential text messages by replying STOP or following the instructions in the message. Even if You opt out of promotional communications, we may still send non-promotional, transactional, account, security, legal, or service-related communications where permitted by law.

When We collect and process Personal Information and retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. These safeguards may include administrative, technical, and physical controls, and encryption or other protective measures where appropriate. We will comply with laws applicable to us in respect of any data breach. Although we will do our best to protect the Personal Information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance at ADDRESS@havenhealth.care.  

 ‍As our operations are conducted from the United States, all Personal Information that we collect is used and stored in the US, is subject to US laws, and may be subject to disclosure to US governments, courts, law enforcement, or regulatory agencies pursuant to those laws. If you are using our Non-clinical Services, including accessing this website, from or in another country, please note that your Personal Information will be transmitted to our servers in the US as necessary to provide you with the information that you requested, administer our Non-clinical Services to you, or as otherwise disclosed in this Privacy Policy.

‍Third-Party Providers

We may employ or hire third-party companies and individuals as vendors to service our Non-clinical Services, and provide other ancillary services related to our Non-clinical Services and the information we collect online. These third-parties have access to your Personal Information only to the extent required to perform that vendor’s specific tasks and are not authorized to use Personal Information for their own purposes except as permitted by law or our agreements with them. All such third-parties are required to maintain the confidentiality of your Personal Information, and we shall not be responsible for the conduct or negligence of a third-party.

International Transfers of Personal Information

The Personal Information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your Personal Information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your Personal Information to third-parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred Personal Information in accordance with this Policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold Personal Information from us, with the understanding that your experience of our Non-clinical Services may be affected. We will not discriminate against you for exercising any of your rights over your Personal Information. If you do provide us with Personal Information, you understand that we will collect, hold, Use and disclose it in accordance with this Policy.  Depending on where you live and subject to legal exceptions, you may have the right to request access to, confirmation of processing of, correction of, deletion of, or portability of Personal Information we hold about you; to opt out of targeted advertising, sales, or certain profiling; to limit certain uses of sensitive Personal Information; to withdraw consent where processing is based on consent; and to appeal a denied privacy request.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, or if you wish to exercise any privacy right available to you, please contact using the details provided in this Policy. We may need to verify your identity and authority to make the request, including by asking you to provide information that matches information we maintain about you. We will respond within the time required by applicable law. If we deny a request and applicable law provides an appeal right, you may appeal by contacting us and stating that you are appealing our decision. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Other Sites

Our Non-clinical Services may link to external sites that are not operated by us. If you click on a third-party link, you will be directed to that site. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. Therefore, we strongly advise you to review the privacy policies of these websites.

Children’s Privacy

We do not knowingly collect Personal Information from children under eighteen (18) years of age through the Non-clinical Services, and the Non-clinical Services are not directed to children or minors. If You are a parent or guardian and you are aware that Your child has provided us with Personal Information, please contact us. If we discover that a child under eighteen (18) has provided us with Personal Information, we will delete such information from Our servers immediately unless retention is required or permitted by law. Parents or guardians may contact us to request review or deletion of information provided by a minor.

Do Not Track, Global Privacy Signals, and Targeted Advertising Choices.

Some browsers or devices may transmit “Do Not Track” signals. Because there is not currently a uniform industry standard for responding to such signals, we do not respond to all Do Not Track signals. Where required by applicable law, we will recognize legally required opt-out preference signals, such as Global Privacy Control, for the browser or device that sends the signal. You may also use available cookie settings, browser controls, industry opt-out tools, or links that we provide to opt out of certain targeted advertising, sales, or sharing where applicable.

Retention, Deletion, and Anonymization.

We retain Personal Information for as long as reasonably necessary to provide the Non-clinical Services, maintain accounts, fulfill the purposes described in this Policy, comply with legal, regulatory, tax, accounting, and reporting obligations, resolve disputes, enforce agreements, prevent fraud or abuse, and maintain security. When Personal Information is no longer needed, we will delete, deidentify, anonymize, or aggregate it in accordance with our retention practices and applicable law, unless we are required or permitted to retain it for a longer period.

Changes to this Privacy Policy

At our sole discretion and without notice, we may change our Policy for any reason, including to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this Policy, we will post the changes to our website, and they are effective immediately upon posting. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your Personal Information. We advise you to review this Policy periodically for any changes.

Permitted Use

You may use the Non-clinical Services only if you are eighteen (18) years of age or older and solely for your own personal, non-commercial use. Your use of the Non-clinical Services must be in accordance with all applicable laws.  You acknowledge that you do not acquire any ownership rights in the Non-clinical Services or any content by your use of the Non-clinical Services. You may not use the Non-clinical Services in any manner that could damage, disable, overburden, or impair our servers, or the networks connected to our servers, or interfere with any other party's use and enjoyment of the Non-clinical Services. You may not attempt to gain unauthorized access of the Non-clinical Services, other accounts, computer systems or networks connected to our servers or to any of the content, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Non-clinical Services.

Website Does Not Provide Medical Advice

This Website is not intended and must not be interpreted as the rendering of medical or professional health care advice or services, or the practice of medicine or professional health care.

Copyrights, Trademarks and Other Proprietary Rights

The Non-clinical Services, any content on the website or included in the Non-clinical Services, and the infrastructure and software used to provide the Non-clinical Services are proprietary to us, our affiliates, agents, contractors, providers, and other content providers. By using the Non-clinical Services and accepting these terms: (a) Haven grants you a limited, personal, non transferable, nonexclusive, revocable license to use the Non-clinical Services pursuant to these terms of this Policy and to any additional terms and policies set forth by Haven; and (b) you agree not to reproduce, distribute, create derivative works from, publicly display, publicly perform, license, sell, or re-sell any content, software, products, or services obtained from or through the Non-clinical Services without the express permission of Haven.

California Privacy Rights

We include this section to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act (“CCPA/CPRA”). If you reside in the State of California, this section provides additional details about the Personal Information we collect about you, the purposes for which we collect, use, disclose, sell, or share it, the categories of third parties to whom we disclose it, and your rights under the CCPA/CPRA. California law requires that we provide transparency about personal information we “sell” or “share,”  which may include scenarios in which we disclose or make available personal information to partners in exchange for monetary or other valuable consideration or for cross-context behavioral advertising. Subject to certain limitations, and without limitation, the CCPA/CPRA provides you the right to request:

Categories of Personal Information We Collect, Disclose, Sell, or Share.

In the preceding twelve (12) months, we have collected the following statutory categories of Personal Information: (i) identifiers (e.g., name, email, phone number, IP address, online identifiers); (ii) customer records and financial information (e.g., billing, insurance, payment card, and bank account information); (iii) characteristics of protected classifications (e.g., age) where provided; (iv) commercial information (e.g., transactions and services requested); (v) internet or other electronic network activity information (e.g., usage, device, and log data); (vi) approximate geolocation data derived from IP address; (vii) audio or electronic information (e.g., communications and messages); (viii) inferences drawn from the foregoing; and (ix) Sensitive Personal Information, which may include account log-in credentials, financial account information together with required access codes, precise geolocation, and information concerning health. We collect this information from you directly, automatically from your devices, and from third parties such as service providers, business partners, analytics or advertising partners, payment processors, and publicly available sources. We use and disclose each category for the business and commercial purposes described in this Policy. We may disclose each of the above categories to our service providers and contractors, and we may disclose identifiers, internet activity, geolocation, commercial information, and inferences to advertising and analytics partners in connection with cross-context behavioral advertising, which may constitute a "sale" or "sharing" under the CCPA/CPRA. We do not knowingly sell or share the Personal Information of consumers under 16 years of age without affirmative opt-in consent.

Retention.

We retain each category of Personal Information for as long as reasonably necessary to fulfill the purposes for which it was collected, after which we delete, deidentify, or aggregate it. The criteria we use to determine retention periods include: the duration of your account or relationship with us; the time needed to provide the Non-clinical Services and process transactions; our legal, regulatory, tax, accounting, and reporting obligations; the time needed to resolve disputes, enforce agreements, and prevent fraud or abuse; and applicable statutes of limitation. Sensitive Personal Information and financial information are retained only as long as reasonably necessary for the disclosed purposes or as required by law.

‍Right to Know/Access. That we provide you access to details on the categories or specific pieces of Personal Information we collect and/or sell (including how we use and disclose this information, to whom we may sell it);

‍Right to Deletion. That we delete any of your Personal Information;

‍Right to Correct. That we correct inaccurate Personal Information we maintain about you.

‍Right to Limit Use of Sensitive Personal Information. To limit the use or disclosure of the Sensitive Personal Information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services, or as otherwise permitted by law; and

Right to Opt Out of Sale or Sharing; Right to Limit Sensitive Personal Information.

You have the right to opt out of the "sale" or "sharing" of your Personal Information and to direct us to limit the use and disclosure of your Sensitive Personal Information to those purposes permitted under the CCPA/CPRA. You may exercise these rights through the "Do Not Sell or Share My Personal Information" and "Limit the Use of My Sensitive Personal Information" links available on our website, by adjusting your cookie or privacy settings, by transmitting a recognized opt-out preference signal such as Global Privacy Control, or by contacting us using the information in this Policy. We will honor a valid opt-out as required by, and within the timeframes set by, applicable law, and we will not require you to create an account to opt out.

If you would like to submit a request to exercise your California privacy rights under the CCPA/CPRA, please contact us. We will verify your request as required by law and may request information sufficient to confirm your identity and authority. You may use an authorized agent where permitted by law, but we may require proof of authorization and verification of your identity. You may make a request to know or for data portability no more than twice in any twelve (12) month period. We will not retaliate or discriminate against you for exercising your California privacy rights.

California "Shine the Light" Rights.

California Civil Code Section 1798.83 permits California residents who have an established business relationship with us to request, once per calendar year, information about the categories of Personal Information (if any) we disclosed to third parties for those third parties' direct marketing purposes during the preceding calendar year, and the names and addresses of those third parties. To make such a request, please contact us using the information in this Policy and indicate that you are submitting a "Shine the Light" request.

‍Other State Privacy Rights.

Residents of Colorado, Connecticut, Oregon, Texas, Utah, Virginia, and other states with comprehensive privacy laws may have additional rights, subject to legal limitations and exceptions. These rights may include the right to access, confirm processing, correct, delete, obtain a portable copy of Personal Information, opt out of targeted advertising, sales, or certain profiling, limit or revoke consent for certain processing of Sensitive Personal Information, and appeal a denied request. To exercise these rights, please contact Us using the contact information in this Policy and specify the right you wish to exercise and your state of residence‍

Force Majeure

We shall be excused from performance under this Policy, to the extent we are prevented or delayed from performing, in whole or in part, as a result of an event or series of events caused by or resulting from: (a) weather conditions or other elements of nature or acts of God; (b) acts of war, acts of terrorism, insurrection, riots, civil disorders, or rebellion; (c) quarantines, pandemics, or embargoes; (d) labor strikes; (e) error or disruption to major computer hardware or networks or software failures; or (g) other causes beyond our reasonable control.

Contact Us

You may contact us in connection with this Policy at the following:

Haven Health

Email: legal@havenhealth.care

Attn: Michael Piscadlo

6221 Wilshire Blvd, Suite 216

Los Angeles, CA 90048

Telehealth Informed Consent

Last Updated: June 25, 2026

Telehealth involves the use of live audio-video electronic communications to deliver health care services to patients while the health care provider (the “Provider”) is located at a different physical location from the patient. Telehealth services can improve patient care by offering efficient medical evaluation and improved access to care. By clicking where indicated, you consent to receive telehealth services from Haven Health of California, P.C. (“Haven Health”) on the terms set forth in this Informed Consent for Telehealth Services (this “Consent”).

By joining the telehealth encounter and receiving services through Haven Health’s telehealth platform, I acknowledge and agree to each of the following:

1. Provider Location. My Provider will be at a different physical location than me during the telehealth visit.

2. Not Emergency Services. Telehealth services are not intended to serve as, and do not constitute, emergency medical care. If I am experiencing what I believe to be a medical emergency — including any condition I believe to be life- or limb-threatening, such as severe chest pain, difficulty breathing, choking, loss of consciousness, or any other life-threatening emergency — I should call 911 immediately and seek in-person emergency care. I should not rely on telehealth services in a medical emergency. After seeking emergency care, I may contact Haven Health for follow-up consultation.

3. Accurate Health Information. It is my responsibility to provide accurate, complete, and current information about myself and my health conditions to my Provider. I have fully disclosed to Haven Health all historical, current, and/or ongoing health conditions, impairments, illnesses, or other matters that may be relevant to my care. I understand that no guarantees or promises as to the results of my care have been made by Haven Health or my Provider, and I have the right to ask questions regarding my treatment and its potential risks.

4. Right to Withdraw Consent. I can withhold or withdraw consent to receive telehealth services at any time without affecting my right to future care or treatment. Either I or my Provider may discontinue the telehealth visit if either of us determines that telehealth is not appropriate for my health care needs at that time.

5. Financial Responsibility. I am financially responsible for: (a) any charges I may incur from my mobile or internet service provider in connection with the telehealth visit; and (b) all charges for services that are not covered by my health insurance plan, including any applicable deductibles, copayments, and coinsurance. It is my responsibility to determine whether my insurance covers telehealth services and, if required by my insurance plan, to obtain any necessary prior authorization or referral before my visit. Failure to obtain required prior authorization may result in a reduction or denial of benefits, and I will be responsible for any resulting balance. I acknowledge that I have received a copy of Haven Health’s Financial Responsibility Policy and that the payment information I have provided to Haven Health is accurate, complete, and current.

6. Identity and Location Verification. I agree to verify my identity and current location to Haven Health at the start of each telehealth visit. I understand that failure to comply with identity and location verification procedures may result in termination of the visit.

7. Confidentiality and Privacy. Haven Health has made reasonable and appropriate efforts to reduce the confidentiality risks associated with telehealth services. I am also responsible for protecting my own privacy during the visit — for example, by joining from a private space, ensuring others cannot overhear my conversation or view my screen, and using a secure internet connection. All existing confidentiality protections under federal and California state law apply to information I disclose during telehealth services.

8. Use and Disclosure of Health Information; Notice of Privacy Practices. My Provider may use, share, or disclose my health information for treatment, payment, and health care operations purposes, with other health care providers for continuity of care, or for any other purposes in accordance with Haven Health’s Notice of Privacy Practices and as permitted by applicable law. I acknowledge that I have received and reviewed a copy of Haven Health’s Notice of Privacy Practices.

9. Medical Records. All medical information transmitted during my telehealth visits may be incorporated into my medical record and may be shared with other health care providers and entities for continuity of care or as otherwise permitted under applicable law. All existing laws regarding access to my medical information apply to telehealth services.

10. Technology Risks. There are potential risks to using audio-video technology for health care visits, including but not limited to interruptions, unauthorized access, technical difficulties, and call termination. I acknowledge and accept those risks and understand that alternatives to telehealth services, including in-person care, are available.

11. Non-Secure Communication Platforms. I understand that certain communication platforms may not provide a fully HIPAA-compliant means of communication. If I choose to initiate or send protected health information through a non-secure platform, I am knowingly consenting to that method of communication and agree that Haven Health is not liable for any unauthorized access to information transmitted through such platforms. I understand that Haven Health recommends using encrypted, HIPAA-compliant platforms for all communications involving my health information, and that Haven Health will limit the content of electronic communications to the minimum amount necessary.

12. Communications Consent. I understand and agree that Haven Health may contact me using automated calls, emails, and/or text messages sent to the phone number(s) and email address I have provided. These communications may include appointment reminders, treatment recommendations, billing notices, and other practice communications. I may opt out of receiving any such communications by notifying Haven Health.

13. Opportunity to Ask Questions. I have had a sufficient opportunity to ask questions about telehealth services, and I have no remaining questions or concerns that would prevent me from participating. If questions arise during or after my visit, I understand it is my responsibility to contact my Provider.

14. Authority to Consent. I am at least 18 years of age and am legally authorized to consent to these terms on my own behalf. To the extent I am consenting on behalf of another individual who will be receiving telehealth services during this encounter, I represent and warrant that I am legally authorized to do so on their behalf.

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By clicking where indicated, I represent that I have read and understand this Informed Consent for Telehealth Services; I have been advised of the potential risks, benefits, and alternatives of telehealth services; I have had the opportunity to ask questions and have no remaining questions at this time; and I hereby give my informed consent to receive telehealth services from Haven Health and/or the medical care of any individual for whom I am legally authorized to consent, as applicable.

Notice of Privacy Practices

Last Updated: June 25, 2026

This Notice of Privacy Practices (the “Notice”) describes how Haven Health of California, P.C. (“Haven Health,” “we,” or “our”) may use and disclose your protected health information to carry out treatment, payment, or health care operations, and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. Please review this Notice carefully.

“Protected health information” or “PHI” is information about you, including demographic information, that may identify you and that relates to your past, present, or future physical or mental health condition, treatment, or payment for health care services.

This Notice applies to all PHI created or maintained by Haven Health. We reserve the right to revise this Notice at any time. Any revision will be effective for all of your records that we have created or maintained in the past and for any records we may create or maintain in the future. The most current version of this Notice will be available on our website and upon request.

USES AND DISCLOSURES OF PROTECTED HEALTH INFORMATION

Your protected health information may be used and disclosed by our health care providers, our staff, and others outside of our office who are involved in your care and treatment for the purpose of providing health care services to you, to support our business operations, to obtain payment for your care, and for any other use authorized or required by law.

Treatment. We may use and disclose your PHI to provide, coordinate, or manage your health care and related services. For example, we may share your PHI with other health care providers, specialists, or facilities to whom you have been referred to ensure they have the information necessary to diagnose or treat you.

Payment. We may use and disclose your PHI to bill for services provided and to collect payment from you directly, or, as applicable, from health plans or other entities responsible for payment of your care.

Health Care Operations. We may use and disclose your PHI for our health care operations, including quality assessment and improvement activities, training of health care professionals, business management, and administrative activities. For example, we may use your PHI to contact you to remind you of an appointment or to inform you about treatment alternatives or other health-related benefits and services that may be of interest to you.

Disclosures to Family or Friends. We may disclose your PHI to individuals involved in your care or payment for your care, such as a family member, relative, or close friend, unless you direct us otherwise. If you are unable to make a decision about a disclosure in an emergency, we will use our best judgment to act in your best interest.

Disclosures Required by Law. We will use and disclose your PHI when required to do so by federal, state, or local law, including to a public health authority authorized to receive reports of child abuse or neglect, and to governmental agencies authorized to receive reports of abuse, neglect, or domestic violence.

Substance Use Disorder Records. If we receive or maintain records about you from a substance use disorder treatment program covered by 42 CFR Part 2 (a “Part 2 Program”), through a general consent you provided to that Part 2 Program for treatment, payment, and/or health care operations purposes, we may use and disclose your records for those same purposes as described in this Notice. If we receive or maintain your Part 2 Program record through specific consent you provide to us or another third party, we will use and disclose your Part 2 Program record only as expressly permitted by you in your consent. In no event will we use or disclose your Part 2 Program records in any civil, criminal, administrative, or legislative proceeding against you, unless (1) you provide written consent, or (2) a court issues an order authorizing such disclosure after providing you notice of the order.

Please be aware that after we share your information in a manner permitted by this Notice, the recipient may redisclose that information. Once PHI is shared with entities not bound by HIPAA, such as law enforcement or other third parties, those entities may redisclose the information, and it may lose its HIPAA protections.

USES AND DISCLOSURES IN SPECIAL CIRCUMSTANCES

Public Health Reporting. We may disclose your PHI to public health authorities for purposes authorized by law, including preventing or controlling disease, injury, or disability, and reporting to the FDA regarding products or services under FDA jurisdiction.

Health Oversight Activities. We may disclose your PHI to a health oversight agency for investigations, audits, inspections, surveys, licensure and disciplinary actions, and civil, administrative, or criminal proceedings authorized by law.

Lawsuits and Disputes. We may disclose your PHI in response to a court or administrative order, subpoena, request for discovery, or other lawful legal process. Absent a court order, we will generally disclose your PHI only if you have authorized the disclosure or efforts have been made to inform you of the request or to obtain a protective order.

Law Enforcement. We may disclose your PHI to law enforcement officials in limited circumstances as required or permitted by law, including in response to a valid warrant, subpoena, or court order; to report a crime or suspected criminal conduct; or to assist in locating a missing person or identifying a suspect.

Deceased Patients. We may disclose your PHI to a medical examiner or coroner to identify a deceased individual or determine the cause of death, and to funeral directors to the extent necessary to fulfill their responsibilities.

Research. We may use or disclose your PHI for research purposes with your written authorization, or when the research has been reviewed and approved by an Institutional Review Board or Privacy Board in compliance with applicable law.

Serious Threats to Health or Safety. We may use and disclose your PHI when necessary to prevent a serious and imminent threat to your health or safety, or the health or safety of another person or the public. In such cases, we will only make disclosures to a person or organization able to help prevent the threat.

ADDITIONAL CALIFORNIA PRIVACY PROTECTIONS

California law provides additional privacy protections for certain categories of health information beyond those required by federal law. We comply with the California Confidentiality of Medical Information Act (CMIA) and all other applicable California privacy laws. In particular:

Mental Health Records. Your mental health records receive additional protections under California law and will not be disclosed without your written authorization except as specifically required or permitted by law.

HIV/AIDS Information. Your HIV/AIDS test results and related information will not be disclosed without your specific written authorization except as permitted by California Health and Safety Code.

Reproductive Health Information. We will not use or disclose PHI related to reproductive health care for purposes of investigating or imposing liability on any person for seeking, obtaining, providing, or facilitating lawful reproductive health care.

YOUR RIGHTS

You have the following rights with respect to your PHI:

Right to Access and Copies. You have the right to inspect and obtain a copy of your PHI that we use to make decisions about your care, including health and billing records. You may request a paper or electronic copy. We will provide your records, or an explanation if we are unable to fulfill the request, generally within 30 days. We may charge a reasonable, cost-based fee for copying, mailing, and associated supplies.

Right to Amend. You have the right to request a correction or amendment to your PHI if you believe it is inaccurate or incomplete. Your request must be in writing and include the reason for the amendment. We may deny your request if the information is accurate and complete, was not created by us, or is not part of the PHI we maintain. We will notify you of our decision within 60 days.

Right to an Accounting of Disclosures. You have the right to receive a written accounting of certain disclosures of your PHI that we have made, other than disclosures for treatment, payment, and health care operations and certain other disclosures. Your request must be in writing and specify a time period of no more than six (6) years prior to the date of the request. We will provide one accounting per year at no charge; additional requests within 12 months may be subject to a reasonable, cost-based fee.

Right to Request Restrictions. You have the right to request that we limit how we use or disclose your PHI for treatment, payment, or health care operations. We are not required to agree to your request unless you request that we not share information about a health care item or service for which you paid out-of-pocket in full, in which case we will honor your request unless required by law to share that information.

Right to Confidential Communications. You have the right to request that we communicate with you in a specific way or at a specific location. For example, you may ask us to contact you by email or at your home address rather than your work address. We will accommodate all reasonable requests.

Right to a Paper Copy of This Notice. You have the right to receive a paper copy of this Notice at any time, even if you have agreed to receive it electronically.

Right to Receive Notice of a Breach. You have the right to receive prompt written notice if a breach of your unsecured PHI occurs. Notification will be made no later than 60 days from the date we discover the breach and will include a description of what occurred, the type of PHI involved, steps you should take to protect yourself, what we are doing to investigate and mitigate harm, and contact information for you to ask questions.

OUR DUTIES

We are required by law to:

- Maintain the privacy of your PHI;

- Provide you with this Notice describing our legal duties and privacy practices;

- Follow the terms of the Notice currently in effect; and

- Notify you in the event of a breach of your unsecured PHI.

We must follow the duties and privacy practices described in this Notice.

COMPLAINTS

If you believe your privacy rights have been violated or are concerned about how your PHI has been handled, you may file a complaint with our HIPAA Privacy Officer at:

Haven Health of California, P.C.

Attn: Michael Piscadlo

6221 Wilshire Blvd. Suite 216

Los Angeles, CA 90048

213-415-2214

help@havenhealth.care

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

200 Independence Avenue, S.W.

Washington, D.C. 20201

Phone: 1-877-696-6775

Website: www.hhs.gov/ocr/privacy/hipaa/complaints/

We will not retaliate against you for filing a complaint.

CONTACT US

If you have any questions about this Notice or our privacy practices, please contact us at:

Haven Health of California, P.C.

Attn: Michael Piscadlo

6221 Wilshire Blvd. Suite 216

Los Angeles, CA 90048

213-415-2214

REVISIONS TO THIS NOTICE

We reserve the right to revise this Notice and to make the revised Notice effective for PHI we already have about you as well as any information we receive in the future. You are entitled to a copy of the Notice currently in effect. Any significant changes to this Notice will be posted on our website. You then have the right to object or withdraw as provided in this Notice.

Financial Responsibility Policy

Last Updated: June 25, 2026

We are pleased that you have chosen Haven Health of California, P.C. (“Haven Health”) as your health care provider. To ensure transparency and avoid any misunderstandings regarding the cost of your care, please review this Financial Responsibility Policy carefully before receiving services.

ASSIGNMENT OF BENEFITS AND RIGHT TO PAYMENT

By signing our patient intake and consent forms, you irrevocably assign to Haven Health all of your rights and benefits and any other interests that you have in any medical insurance plan, health benefit plan, indemnity plan, trust, fund, or other source of payment for healthcare services in connection with the medical services provided by Haven Health, its employees, and agents.

You authorize Haven Health to bill your insurance carrier on your behalf and to receive payment directly from your insurer for covered services. You instruct your insurance company to pay Haven Health directly for the professional or medical expense benefits payable to you. If your current policy prohibits direct payment to Haven Health, you instruct your insurance company to make the check payable to you and mail it directly to Haven Health at:

Haven Health of California, P.C.

6221 Wilshire Blvd, #216

Los Angeles, CA 90048

In the event your insurance payer pays you directly, you agree to immediately remit such amounts to Haven Health. This assignment will remain in place until revoked by you in writing.

INSURANCE PARTICIPATION

Haven Health participates with certain commercial insurance plans. Except for those active participating plans, Haven Health does not participate in any other commercial insurance plans.

Your insurance payer may pay less than the actual bill for services. You acknowledge that you are still responsible for paying Haven Health for any and all amounts not covered by your insurance payer, including non-covered charges and all copayments, coinsurance, and deductibles. Copayments, deductibles, and any other cost-sharing amounts are due at the time of service.

It is your responsibility to provide accurate and current insurance information at each visit. If incorrect insurance information is provided and a claim is denied as a result, you will be responsible for the full balance. Haven Health cannot guarantee coverage or benefits and encourages you to verify your benefits with your insurance carrier prior to your appointment. If you have secondary insurance coverage, Haven Health will, as a courtesy, file claims with your secondary insurer after your primary insurer has processed the claim. You remain responsible for any balance not covered by either insurer.

You understand that if your insurance plan requires a referral, you are responsible for obtaining one prior to your appointment. If a required referral or prior authorization is not obtained, you will be personally responsible for all charges associated with those services. Haven Health will make reasonable efforts to assist in this process but cannot guarantee that your insurer will authorize or cover any particular service.

MEDICARE AND MEDICARE-RELATED INSURANCE

Haven Health participates with Medicare and Medicare Advantage plans. We will bill Medicare as the primary payer for covered services. For services that may not be covered by Medicare, Haven Health will provide you with an Advance Beneficiary Notice of Non-Coverage (“ABN”) prior to providing that service. By signing the ABN, you acknowledge that you have been informed that Medicare may not cover the service and that you agree to be personally responsible for the cost if Medicare denies the claim. If you do not sign the ABN prior to receiving a non-covered service, Haven Health may be unable to bill you for that service. You remain responsible for all applicable Medicare cost-sharing amounts, including deductibles, coinsurance, and copayments, which are due at the time of service.

MEDICAID AND MEDI-CAL

Haven Health is not enrolled in Medicaid or Medi-Cal and is therefore unable to see patients with these benefits, even on a self-pay basis. It is your responsibility to disclose whether you are receiving Medicaid or Medi-Cal benefits before receiving care from Haven Health. Failure to disclose your Medicaid or Medi-Cal enrollment may result in discharge from our practice to protect both you and Haven Health from compliance issues under these programs.

SELF-PAY PATIENTS

If you do not have insurance coverage or do not have insurance through one of our participating plans, you will be treated as a self-pay patient. If you have insurance through a plan that Haven Health accepts but elect not to use your insurance benefits for non-covered services, you may be treated as a self-pay patient for those specific services only, subject to the terms of Haven Health's agreement with your insurer. Note: If you are enrolled in Medicaid or Medi-Cal, you are not eligible for self-pay services; please refer to the Medicaid and Medi-Cal section of this Policy. By signing our patient intake and consent forms as a self-pay patient, you acknowledge that: (1) you do not have health insurance through Medicare or an insurance plan that Haven Health accepts; or (2) you have health insurance that Haven Health does not accept and you do not want to use any insurance benefit for Haven Health services. Self-pay patients are required to pay for services in full at the time of service. If you are a Medicare or Medicare Advantage beneficiary, you may not elect self-pay status for services that are covered by Medicare; please refer to the Medicare section of this Policy. If you are enrolled in Medicaid or Medi-Cal, you are not eligible for self-pay services from Haven Health; please refer to the Medicaid and Medi-Cal section of this Policy. Please speak with our billing team prior to your appointment to discuss applicable fees.

Haven Health has provided you with the applicable charges in advance for the services you have requested. By receiving services, you agree to pay these charges in full and accept full financial responsibility for payment.

AUTHORIZED PAYMENT PROCESS

Haven Health, directly or through its third-party payments vendor, will provide you an invoice and payment authorization form (“Authorized Payment Method”) to complete. You will be charged for applicable cost-sharing amounts and any non-covered balances at the time of your visit. We accept most common credit card networks including Visa, Discover, MasterCard, and American Express. We accept debit cards and FSA/HSA cards, so long as they are through the above networks.

You understand and acknowledge that when you provide an Authorized Payment Method, Haven Health (or its third-party payments vendor) will attempt to verify the information provided by processing an authorization hold on your account. Haven Health will not charge you in connection with this authorization hold, but your available balance or credit limit may be temporarily reduced.

Haven Health reserves the right to update your account information if your payment card issuer provides updated card details, and will use such updated information to process future payments. If your bank or card issuer reverses a charge, Haven Health reserves the right to bill your account directly and seek payment by another method. Haven Health reserves the right to change its fees and to institute charges for additional services at any time. If you believe you have been billed incorrectly, you must contact Haven Health no later than thirty (30) days after such charge has been processed to receive an adjustment or credit. Billing inquiries should be directed to help@havenhealth.care. In the event your Authorized Payment Method is declined for any reason, Haven Health will contact you and request that you update your Authorized Payment Method immediately.

Your statements will be available via your patient portal and will also be emailed to you. If you have any questions about this process, please contact us.

NO-SHOW AND CANCELLATION POLICY

We ask that you cancel or reschedule your appointment at least 24 hours in advance. A fee of $150 will be charged for any no-show or late cancellation without sufficient advance notice. Two consecutive late cancellations or no-shows may result in discharge from our practice.

COLLECTIONS AND RETURNED PAYMENTS

Accounts with balances outstanding for more than ninety (90) days may be referred to an outside collection agency. In the event any collection action is necessary, you agree to pay all expenses associated with such action, including collection agency fees and reasonable attorneys’ fees. Haven Health reserves the right to discharge patients with delinquent accounts from the practice.

A fee of $35.00 will be assessed for any payment returned for insufficient funds or any other reason. Returned payment fees must be paid by cash, money order, or credit card.

DURATION AND REVOCATION OF AUTHORIZATION

This authorization is valid until you are no longer a patient of Haven Health, within five (5) years from the date indicated on your intake form, or as required by applicable state law, whichever is earlier. You understand that you have the right to revoke this authorization, in writing, at any time by sending written notification to Haven Health at help@havenhealth.care.

Thank you for choosing Haven Health.