Getting started
For new patients:
Start by pre-registering. During pre-registration, we’ll ask which insurance carrier you have. Because of the nature of insurance contracting, our insurance coverage will go live on a rolling basis rather than all at once. This means some plans will be available sooner than others.
As soon as we begin accepting your plan, we’ll notify you by email and text with instructions on how to schedule your first visit. Most major plans are expected to go live in January. You can also choose to pay cash for your visit.
For current patients:
- Log into your patient portal at havenhealth.care/login
- Call or text our office (phone number coming soon)
When you schedule a visit, we’ll ask for details we need in order to prepare. Please have an up-to-date list of every medication you take. Having this information upfront is imperative to prevent delays and lets your provider walk in fully prepared.
First visit
We take time to understand your health history, goals, and concerns, and build a care plan that fits your life.
Annual physical (in person only)
A full head-to-toe checkup, including labs and preventative screenings. This visit keeps you on top of your health and catches issues before they become problems.
Sick visit
Help for issues that pop up unexpectedly. Think flu, COVID, strep, UTIs, acne flares, skin concerns, or anything making you feel off.
Routine follow-up
Ongoing care for things that need regular check-ins. This can include STI testing, PrEP management, HRT, allergy treatment, or any care plan we’re continuing together.
Chronic care management (in person only)
Support for long-term conditions like high blood pressure, diabetes, hypertension, weight management, or mental health needs. These visits help you stay steady and in control of your chronic health.
After scheduling, our team may reach out to gather a few details specific to your visit. This helps us tailor your experience and make the most of your time together.
You’ll receive reminders by email and text before your visit. If you have a virtual (telehealth) visit, we will send you a link shortly before.
To make the most out of your time with us, we recommend:
- Setting a goal of what you’d like to discuss or accomplish.
- Noting any recent health changes or test results.
- Writing down your questions so nothing gets missed.
Check-in
Please arrive at least 10 minutes prior to your visit start time to guarantee a smooth arrival. Our front desk staff will confirm insurance, payment, and details. If you arrive 5 minutes or later after your scheduled visit start time, you may be rebooked to the next available visit.
Prepare for your provider
Our medical assistant will go over your health history and the reason for your visit. Please remember, the more information you provide ahead of your visit, the more time we can devote to your questions, goals, and care plan instead of intake tasks.
Meet with your provider
Talk through your concerns, review your health goals, and get clear guidance on next steps. This is your time to ask questions and shape a care plan that works for you.
Check-out
Before you leave, we’ll wrap up any final details. Depending on your visit, we may schedule follow-ups, order labs, or coordinate next steps so you know exactly what comes after your appointment.
Virtual visits don’t cover everything. Some concerns may require an in-person exam, labs, or procedures. If so, your provider will guide you on next steps.
Join the visit via Zoom
Click the link sent before your visit. Make sure you have a strong internet connection and that Zoom is downloaded and ready to go.
Meet with your provider
You’ll meet directly with your scheduled provider in a private virtual visit. Talk through concerns, get answers, and plan next steps just as you would in person.
We respect your time and want to make sure every patient gets the attention they deserve. To keep visits running smoothly for everyone, please review the guidelines below.
Cancellations
You can cancel an appointment through your confirmation email, text reminder, or patient portal (for current patients). Appointments cancelled within 24 hours of your scheduled time are subject to a $150 late cancellation fee, which will be charged to the card on file.
No-shows
If you miss your appointment without notice, a $150 no-show fee will apply. Repeated no-shows may affect your ability to schedule future visits.
Late arrivals
If you arrive 5 minutes or later after your scheduled appointment start time, you may be rebooked to the next available appointment. Repeated late arrivals can affect your ability to schedule future visits.
We provide convenient on-site lab and sample collection for a variety of needs including blood draws, urine collection, and tissue swabs.
We do not process labs or specimens directly, regardless of your in-network status. A third party (primarily Labcorp or Quest) will bill you directly for these services.
Lab and sample collections are generally conducted at the time of your visit and usually take 2-5 days for results.
When your lab results are ready, we will notify you via email with a link or you can log in to the patient portal to view them. We will notify you if immediate next steps are required.
Please note some sample collections may require advanced planning and cannot be combined into one visit (e.g., HRT).
Lab billing questions:
Our patient portal is called Elation Passport, and can be used to manage appointments and view your lab results.
If you are a new patient, you will receive an email to set up your patient portal account. If you did not receive an email to create an account, you can contact us to request one at help@havenhealth.care.
If you are a current patient, you can access the patient portal at any time by going to www.havenhealth.care/login.
If you need to reset your password, you may do so on the login page by clicking “Forgot password?” and following the instructions.
We make transferring your health records to Haven Health easy, so we can pick up where other providers left off. When booking your first visit, we will ask if you would like to transfer your records. Selecting “yes” and agreeing to our terms will generate a request to the provider of your choosing.
If you did not select “yes” or would like to transfer records from an additional source, please reach out to us at help@havenhealth.care.
If you yourself would like to provide us with your own records, you can also do so at help@havenhealth.care.
